Zero88 are stuck between a rock and a hard place, here. They're doing everything they can to continue to support a technology (floppy disks) that is as good as dead and buried, on consoles which they haven't manufactured for some time, but soem peopel aren't able to make use of the resources they supply. This isn't the fault of Zero88 but I can see how for an end user it's frustrating. That said, I can understand the frustrations of some end users, especially if they are in some corporate (or educational environment) where IT is centrally administered and connecting your own unmanaged device is a sacking offence (and lighting control consoles do get used in very corporate and educational environments of course). It's all very well for those of us with the luxury to do what we like to our machines to say "Just install this tool and do this" if the machines on the network are locked down and centrally administered, as they may well be in some environments (whether they should be is another discussion). For example, in my day job, most users cannot install any software to their own machine, it has to be installed from a central point via a remote installer, even details like the printer they can use is centrally controlled, and they do not have access to removable drives.