Sound In Gloucestershire Posted September 8, 2009 Share Posted September 8, 2009 Hi, im wondering if anyone can help I purchased an item from a local store http://prolight.co.uk/item/ledj66/?PHPSESS...ccb724f9beb304aAfter a few months, the transformer went on it, so I went back to the shop they explained that LEDJ (prolight) had no spares for a couple of weeksits now almost 4 weeks on and ive been informed that the part is not due for 2 more weeks, then itll have to join the repair que which is currently an additional 2 weeks ive asked for a replacement and theyve said that they can fix it, so im not entitled to a replacement, even if itll be almost 2 months after it went wrong does anyone know what course of action I can take, as 6-8 weeks is very unreasonable in my opinion Link to comment Share on other sites More sharing options...
boatman Posted September 8, 2009 Share Posted September 8, 2009 Try the Citizens' Advice Bureau. Link to comment Share on other sites More sharing options...
bruce Posted September 8, 2009 Share Posted September 8, 2009 Or phone Consumer Direct - 08454 040506 - http://www.consumerdirect.gov.uk/ My experience of them has been very positive - they will give good advice, provide template letters etc etc. They're currently advising me in a slightly more expensive dispute (5 figures!) My understanding is that in this case, as you have described it, the goods are faulty ("not of merchantable quality") the retailer is required to repair the item, or replace it if a repair is not practical. However, you may be entitled to claim for "consequential loss" - which may for example include the costs of hiring a replacement until the repair is complete. Also, if the item cost more than 100 pounds and you bought it with a credit card, the card company may be equally liable. (however, the first google hit I found for that particular item was £99.99 B-) ) Talk to Consumer Direct or CAB - they're very helpful. Link to comment Share on other sites More sharing options...
Sound In Gloucestershire Posted September 8, 2009 Author Share Posted September 8, 2009 thanks, im looking for a few key phrases to use when dealing with them, rather than escalating it to a legal matter As you said, its only a £100 light, but its costing me money by not having it!! Link to comment Share on other sites More sharing options...
themadhippy Posted September 8, 2009 Share Posted September 8, 2009 Start quoting the sale of goods act and demand a refund,more here for a start Link to comment Share on other sites More sharing options...
bruce Posted September 8, 2009 Share Posted September 8, 2009 Log it with consumer direct. They'll give you a reference number. That may be enough to get the shop to take some action. Link to comment Share on other sites More sharing options...
paulears Posted September 8, 2009 Share Posted September 8, 2009 Shops know about what they have to do and what they don't. The issue is that the consumer credit rules and the sales of goods act are very limited when it comes to non-domestic equipment. The advert you linked to saysThe Stratos U.V. is aimed toward entertainment venues that want the blacklight U.V. look. Featuring 336 powerful ultraviolet LED's that will make objects "glow in the dark". Included in the functions are 0-100% dimming and sound active modes making the Stratos U.V. is ideal for nightclubs, mobile discos or themed eventsThis, in my humble opinion clearly states the unit is for non-domestic use. If the firm decide to be quite blunt about it, then my best non-legal guess is that they can get away with it. I don't suppose you buy enough from them for you to have any clout, but having their business conducted in public on the forum here could be useful. You can't threaten them with anything legal - if they can't get the bit, then there's not a lot they can do. However, they could decide that having praise in public is better than being slated for being unhelpful. Make sure you mention to the CAB that it isn't a domestic product. My first call would be to the credit card company, I've always found them helpful in disputes. If it gets nasty, then it's all down to 'reasonableness'. Is it 11 months old, having been carted around unprotected so it has dents and dings on the case? Or is it in pristine condition? If it's a bit beat up, then they may well decide you are partly to blame - even if you're not. If it is one month old in A1 sparkly condition, then asking for a replacement seems fair. In between? tricky! Link to comment Share on other sites More sharing options...
Paul J Need Posted September 22, 2009 Share Posted September 22, 2009 The shop are being unreasonable - you need to quote "unfit for purpose" and demand your money back or you will take them to the small claims court. Put this in writing and take the letter with you when you next go to the shop - if they do nothing to keep you happy hand them the letter and keep your promise to take them to court for recovery of your money. Any shop or supplier worth their salt should just fix it right away or within reasonable time (5-7 days) or refund you. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.