djsteviec Posted January 8, 2008 Share Posted January 8, 2008 Hi. I have either Denon DN4000 or DN4500 in a venue that I work at (can't remember) and the 'play/pause' and 'cue' buttons have broken off over time... as they do. I have been told by Denon to try Charles Hyde & Sons who do the spares for them but they say that they do not do them anymore. Does anybody know I can source these from as I need to get them fixed asap. Help.. Im desperate. Steve, Romford, Essex Link to comment Share on other sites More sharing options...
johnhuson Posted January 8, 2008 Share Posted January 8, 2008 We purchased some parts for a Denon DN4000 from Charles Hyde & Sons back in November last year (so not that long ago) and their website is still listing Denon as a brand that they supply. Might be worth another call to make sure the person you talked to didn't make a mistake. Link to comment Share on other sites More sharing options...
djsteviec Posted January 8, 2008 Author Share Posted January 8, 2008 Apparently they are unavailable... http://www.chsinteractive.co.uk/search.html?query=dn400 Link to comment Share on other sites More sharing options...
Shez Posted January 8, 2008 Share Posted January 8, 2008 Hayden Labs always used to be the people for Denon spares; been a while since I needed any so don't know if that's still the case though. Link to comment Share on other sites More sharing options...
Brian Posted January 8, 2008 Share Posted January 8, 2008 Is it the button that is broken or the switch? Link to comment Share on other sites More sharing options...
norty303 Posted January 8, 2008 Share Posted January 8, 2008 I suspect it's the 'jellies' as he mentions they've broken off, rather than stopped working. Common problem, I've had to do a few of these myself. Link to comment Share on other sites More sharing options...
KevinE Posted January 8, 2008 Share Posted January 8, 2008 Charles Hyde are the sole UK distributor of Denon spares in the UK to non-appointed dealers, this occurred at the time that the former company known as Hayden Laboratories (the Denon importer) were taken over / renamed D&M Pro (UK) Ltd. This more or less coincides with an American conglomerate buying out the Denon brand from the Japanese Nippon Columbia and the various restructuring that goes on I suppose! (The M stands for Marantz bought from Philips). I've just checked with CHS and they're in stock apparently, maybe your PC is having a bad day?!?Part number is 7770791 which is the play-cue button assembly. PS it's DND4000, maybe searching on the DN4000 would be fruitless?http://cachepe.zzounds.com/media/quality,85/brand,zzounds/fit,400by400/DN-D4000lg-4ea65ce00897f5c2e5b5b75bea4850c6.jpg Link to comment Share on other sites More sharing options...
djsteviec Posted January 9, 2008 Author Share Posted January 9, 2008 You're right. Im an absolute idiot! I searched for DND4500 and it come up. May I ask though, is the play/pause and cue button the same for the 4000 and the 4500 as it only lists the 4000 and I have the 4500. I presume it is but want to be sure. Link to comment Share on other sites More sharing options...
Andrew C Posted January 11, 2008 Share Posted January 11, 2008 Based on the info in this thread I had a look at Charles Hyde for spares for a Marantz CD. They have them, sent within 24 hours, including a free pen AND a little bag of sweeties! Link to comment Share on other sites More sharing options...
norty303 Posted January 11, 2008 Share Posted January 11, 2008 I love it when I have to make an order from them, it's like Christmas come early! If only all spares companies could be the same....... Their telephone staff are very nice and pleasant too. Link to comment Share on other sites More sharing options...
KevinE Posted January 11, 2008 Share Posted January 11, 2008 Yes the part numbers for the DND4000 and 4500 key rubbers are the same. Link to comment Share on other sites More sharing options...
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