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Carallon Limited - Fixture Database Support Technician


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Job Title              Fixture Database Support Technician
Job Reference    CAR/FDST/MAR23 
Salary                  £30,000 - £33,000 pro rata

Working Hours    3-5 days (22.5 - 37.5 hours) per week dependent on applicant availability
Contract type     Permanent
Location              272 Gunnersbury Avenue, Chiswick, London

About Us
Carallon is a product research and development company creating industry-leading award-winning products. Based in London, we are specialists in industrial hardware and software design for the entertainment industry; encompassing lighting control, LED video processing and motion control.

We divide our time between contracting work and developing our own products in-house for distribution to a huge international client base.

Job Summary
The Fixture Database Support Technician will work on the Fixture Database Service, which provides fixture data for some of the entertainment lighting industry's biggest names, including ETC, MA Lighting and Chroma Q. You will work under the direction of the Fixture Database Manager, liaising with clients to fulfil support requirements in a timely manner and assisting the team to maintain and develop the fixture database.

We will give you the opportunity to work independently on interesting projects that have a lasting impact on the database, and we work hard to ensure a respectful and collaborative environment in our day-to-day work.

We are interested in hearing from people who are enthusiastic about entertainment lighting and feel they would be a good fit for our friendly, supportive, and flexible team. We are committed to helping you grow, so if you don't quite meet every criterion in the job specification but think you would be great for this role, please apply and tell us more in your covering letter. 

Key Responsibilities

  • Creating, updating, and testing fixture definitions for use in lighting consoles
  • Correcting fixture definitions as errors are reported or as the data model is updated
  • Providing support for clients, including lighting console and fixture manufacturers
  • Providing QA for internal tools including, but not limited to, application testing and development of test cases

Essential Skills

  • A technical background in the entertainment industry with a bias toward lighting
  • Experience using lighting controllers and fixtures
  • Good analytical skills and the ability to think about data in terms of a model, and to break down complex structures into simpler components
  • Able to work independently under the guidance of a manager, and as part of a team to meet deadlines

Desirable Extras

  • Experience using media servers and server projectors
  • Experience using common software development tools e.g., text editors, command line interfaces, version control systems, etc.
  • Experience with scripting languages or common markup languages
  • Experience working in technical support
  • STEM qualifications - any level
  • Any related events/theatre/lighting qualifications
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