Do Sennheiser still do the swap a beltback for a fixed fee?

[Nicktaylor]

One of my theatres has a pack that is no longer is actually radiating although the pack telemetry says it is . Doent work with more than one receiver. If I fail to get it work I was planning to trade it in for a cost, but I am not sure Sennheiser still do this?

[willjam39]

Oddly a question we had recently, sadly didn't find the answer online so hope someone knows

[J Pearce]

If you click through enough dialogs you eventually reach the service dept page which has the 'fixed price' repairs for all supported equipment. The cost increases with the age of the product (which doesn't seem unfair).

Edited January 4, 2023 by J Pearce

[DavePallant]

I've just had two "spares or repairs" G4 packs repaired by Sennheiser at fixed cost. You fill in the online form detailing the items you want repaired and you see the fixed price there. Then they email you a printable package label to put on the box. Then once they have reviewed the devices they send you an invoice. Once you've paid the invoice with a UK bank transfer to their UK office they send the repaired items back. Remarkably easy.

Dave

[chelgrian]

On 12/31/2022 at 11:48 AM, Nicktaylor said:

One of my theatres has a pack that is no longer is actually radiating although the pack telemetry says it is . Doent work with more than one receiver. If I fail to get it work I was planning to trade it in for a cost, but I am not sure Sennheiser still do this?

Yes they still do it. Normally what this failure mode is that the synthesiser has failed and it is not locking on to a specific frequency. The pack will be transmitting and wandering over its entire switching range while doing so.

We even just sent a pack off for this exact repair. However it's slow turnaround I believe they shut the UK centre down and centralised all repairs in Germany.

[Nicktaylor]

Thanks for all the replies. I think we are looking at a swap for a B grade. A fixed price makes more sense

 

Nick