jfguedes Posted November 21, 2009 Share Posted November 21, 2009 Hi, When checking the batteries of one of our 500 series consoles, by mistake, we took the serial number rom. Now, the console does not have the networker software, and lost all the channels an attributes (only have 100). Does anyone have an idea how to solve the problem? And what caused it (changing the batteries or temporarily removing the rom)? Thank's João Guedes Link to comment Share on other sites More sharing options...
david.elsbury Posted November 22, 2009 Share Posted November 22, 2009 Call Strand. Hope they can issue you with a code to unlock the console again. Or start to look at purchasing a new console... Link to comment Share on other sites More sharing options...
theatretechie Posted November 22, 2009 Share Posted November 22, 2009 Have you tried a 220clean? I had the same problem after my 530i was serviced 2 years ago. Go into dos by shutting down the console. When you see the 'Safe to turn off' page press enter on the Keyboard. Then type 220clean and press enter.Follow all the instructions onscreen and do all the tests. It will remove any show you last had loaded so you will need to reload the show when you restart the console. I hope this helps. Jon Link to comment Share on other sites More sharing options...
phenry Posted December 2, 2009 Share Posted December 2, 2009 It sounds like you have inadvertently defaulted the console. Grab the security number from the report page and call or email strand tech support for a new password. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.