Sennhesier ew372g2 mute problem

[lonfire]

hi guys,

I've got a sennheiser ew372g2 which we use for guitars. it was worked well for a year or so, but now the unit wont un-mute. the transmitter un-mutes and shows on the screen that its un-muted, however the receiver doesn't un-mute.. I've tried it with a different reciever and on a different frequency to see if that was the problem, but that did the same, so I'm pretty sure its a problem with the transmitter...

 

anybody got any ideas?

 

if not wheres the best place to get it fixed? sennheiser directly?

 

thanks

chris

[BlueShift]

Check the pilot tone setting is correct on both transmitter and reciever is correct

[StevieR]

Yup, if the pilot tone on the receiver is set to ON and the pack is set to OFF it won't come out of mute.

[lonfire]

hi guys,

thanks for the advice.. I'll go and check that..

 

its for my church.. funnily enough the morning that it stopped working was when we got a new guy doing sound that claims to know everything but actualy knows nothing.. I also found that the frequencys on the units had all changed.. but I thought that was them trying to get it working rather than the cause.. perhaps they messed with the others settings also..

 

I'll check tonight..

 

thanks!

Chris

[lonfire]

Yup, if the pilot tone on the receiver is set to ON and the pack is set to OFF it won't come out of mute.

 

hi guys,

just as a follow up.. this is correct.. thanks for your help.. I would have sent it off for repair otherwise!

 

rgds

chris