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jonhole

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Posts posted by jonhole

  1. Announcement supplied by: Jon Hole

    Software release: v.7.12

    Release date: 30/06/2022

    Link: zero88.com/zeros

    Hardware: FLX & FLX S, ZerOS Server, Solution Series, SCD Server (& Pro), ORB Series, and Leap Frog 48 & 96

    Features:

    • KiNET support
    • Vision.Net support
    • Philips Hue support
    • Updated fonts & improved font rendering
    • ZerOS Library 3.2
    • Various enhancements and bug fixes
  2. Announcement supplied by: Jon Hole

    Software release: v.7.11

    Release date: 07/04/2022

    Link: zero88.com/zeros

    Hardware: FLX & FLX S, ZerOS Server, Solution Series, SCD Server (& Pro), ORB Series, and Leap Frog 48 & 96

    Features:

    • Colour mixing support for multiple emitters
    • Updates to “Home” functionality on FLX
    • Colour Filter References
    • Filter Library updates
    • Fixture Filtering
    • Fixture Export
    • Colour Temperature fader and palettes
    • Parameter List display in Add Fixtures
    • Generic Multicell fixtures added
    • ZerOS Library 3.1
    • Various enhancements and bug fixes
  3. 1 hour ago, ianknight said:

    It's a serial number to unlock channels Jon - the console serial number plays a part in the unlock (I think there was another code that had to be quoted too - the unlock was a hashed number), Strand used to have a utility for doing it

    Thanks Ian... it's been a long time since using a 520, and I've never done an unlock... but I've asked around the offices and I've found someone with the utility!

    1 hour ago, ianknight said:

    Bill Richards at Strand used to be the man but I don't know whether he's still working (at all or for Strand).

    Bill no longer works for Strand, he left before I joined.

    • Like 1
  4. On 3/9/2022 at 8:18 AM, Stuart McKellar said:

    Just wondering if anyone knows where I could a unlock code. Just need more channels 

    We should be able to help out here. Please PM me the 18 digit serial number of the console (from what I can see, PRESS REPORT and this should display the serial number. Alternatively, I think it's in the configuration).

    • Upvote 1
  5. There's a possibility that the White channel is defaulted to "0" rather than "255". Select the fixture, press "Colour" (which will show RGB on the wheels), and then press "Colour" again, which should then display "White" on the wheels. Using these four wheels, create a colour you're happy with, and then you can record it as a Colour Palette.

  6. Hi all,

     

    Your combined detective work seems to have filled in most of the picture!

     

    In 2016, Philips split off it's Lighting Divison (including Strand, Vari-Lite, ColorKintetics, Hue, etc). In 2018, this new company was renamed "Signify" - https://www.signify.com/global/our-company/news/press-releases/2018/20180516-philips-lighting-is-now-signify.

     

    In 2019, Eaton announced a similar move, splitting off it's Lighting Divison (including Zero 88, iLight, etc). This was purchased by Signify.

     

    So Strand, Vari-Lite and Zero 88 are now one buisness - a management team, R&D team, sales & marketing team, support team, etc fully focused on the Entertainment Industry.

     

    Hope this clears things up?!

    • Upvote 1
  7. I've given up trying to assign the XBlock and TriLED as fixtures - I just assign them channels in the 1-48 range - using up channels. I know I need some fixture files - but where from and how to get them on the FF is the issue

    use the PC Fixture Tool to write your own - it's the same tool you'll use to do same on an FLX (and all Z88 desks from about 2000, Jesters included).

    Research thoroughly and choose wisely!

     

    Now might be a good time to add that today we've made access to our tech team even more available to you than normal! Feel free to book a 20 minute session to chat through your thoughts and concerns - and we'll be able to sort those fixture files out for you at the same time! More info here: https://zero88.com/news/zero-88-to-provide-free-remote-training-and-support

  8. In the UK there are three console manufactures - two who build everything in the UK, one that partly manufactures in the UK. Expand to Europe and you can add several other manufactures. Include the likes of America and Australia and you add even more. Not one of them sells a personality-based console for even slightly close to that price... for one simple reason - that’s not how much it costs to build a lighting console.

     

    If you want support, software updates, new personalities, reliability, warranty, training, documentation, CE compliance, a phone number to call, spare parts, cyber security, quality control, etc etc, it’s just not possible at that price point.

  9. I think you have just described the Zero 88 FLX desk! There are a few options available depending on requirements and budget, but I think you need go no further.

    I believe one of our sales team has arranged to visit Phil later this week, thanks for the recommendation ?

  10. Announcement supplied by: Jon Hole

    Software release: v.7.9.3

    Release date: 05/12/2017

     

    Link: zero88.com/software/zeros

     

    Hardware: ORB Series, Solution Series, FLX & FLX S, SCD Server (& Pro) and Leap Frog 48 & 96

     

    Features:

    - Manufacture Specific data from ETC consoles now included within USITT ASCII file import

    - Support added for Enttec’s USB to DMX protocol

    - SETUP redesigned (incl new “Fixture Schedule” window, revamped “Add Fixtures” / “Patch Wizard” process and improvements to Default / Home / Topset)

    - RigSync, Guidance and Effect Offsets

    - Over 70 other enhancements and bug fixes

  11. Announcement supplied by: Jon Hole

    Software release: v.7.9.2

    Release date: 30/01/2017

     

    Link: zero88.com/software/zeros

     

    Hardware: ORB Series, Solution Series, FLX, SCD Server (& Pro) and Leap Frog 48 & 96

     

    Features:

    - Solution Series & ORB Series now follow the same programming technique as FLX

    - Submasters & Cue Stacks have been replaces by "Playbacks"

    - Solution & ORB Series now have access to FLX Image Picker, Multi-Touch, Mood Boards etc

    - Colour Picker now supports RGBW & HSV (HSI)

    - Updated Fixture Library adding 354 fixtures

    - Over 45 other enhancements and bug fixes

  12. Announcement supplied by: Jon Hole

    Software release: v.7.8.2

    Release date: 03/03/2015

     

    Link: http://www.zero88.com/software/zeros

     

    Features:

    - Shift + Clear syntax added to clear the programmer without clearing fixture selection

    - Windows 8.1 support for Phantom Unlock Dongle

    - Fixture Library 28 now included within ZerOS

    - Various other enhancements and bug fixes

     

    Full details of changes: ZerOS Release Notes (pdf)

  13. Considering this thread and their own support forum is full of users asking how they fit the 'stripped down' library ... onto a floppy disk as designed.

    Actually, they aren't. There are three people on our own forum, and one of them is you. On this thread there is one person who has asked how to do it, and hasn't commented further.

     

    (note: not the full version of the library, but a version without the palette data/parameter naming specifically designed to fit onto a floppy disk to support these older consoles)

    This isn't "designed to fit on a floppy". It's designed to include just the data that those consoles require to operate. Our higher end consoles require much more information, and so there's a separate file for those.

     

    This has been asked time and time again and the Zero 88 support answer is "fix it yourself".

    Really? I don't think our answer has ever been fix it yourself. I think it's that we've made software available to allow even our longest customers, with very old lighting consoles, to make use of our latest fixture library.

     

    What were the release dates of the Frog range Jon? It's nice to quote when Floppy Disk was considered obsolete, but doesn't the manufacture of the Frog range fall outside of those dates?

    No, it doesn't. The console was released in 2001. The very last console was built in 2007, but production had been significantly ramped down by that point. This fits in perfectly with the dates I mentioned.

     

    Six? In Avo world it's now reached 55 :P (ok, maybe your files are just smaller!)

    This is just a library with very limited data - our full library's file size is well over 10 times larger.

  14. That said, I can understand the frustrations of some end users, especially if they are in some corporate (or educational environment) where IT is centrally administered and connecting your own unmanaged device is a sacking offence (and lighting control consoles do get used in very corporate and educational environments of course). It's all very well for those of us with the luxury to do what we like to our machines to say "Just install this tool and do this" if the machines on the network are locked down and centrally administered, as they may well be in some environments (whether they should be is another discussion). For example, in my day job, most users cannot install any software to their own machine, it has to be installed from a central point via a remote installer, even details like the printer they can use is centrally controlled, and they do not have access to removable drives.

     

    Hi Alister,

     

    We deal with customers in this situation almost daily. It's very rare that it can't be sorted after a phone call or an email to an IT administrator (who in the vast majority of circumstances is just down the corridor). It's not always quick, but if I was in the situation of receiving touring shows and groups regularly, I would be getting the software installed in advanced, so it was ready for that last-minute situation.

     

    (Please remember... I work for a company with over 100,000 employees. For IT support, I have to phone a third party company who will then "raise a ticket" to get my issue fixed... I've been there, I've felt the pain, but you power through and make it work).

  15. but we don't have access to a library any more

    Just because we've updated our library doesn't mean the past libraries our users already have now don't work? It just means we now support a larger number of fixtures from a greater range of manufactures. If users are happy they don't need these new fixtures, they just keep with the version they have.

     

    so we'd need library access.

    And as we move forward, the access you need will be for new fixtures, not for old fixtures, so we still have a problem.

     

    Every release you just need to break it half onto two disks for the stripped down version. It's all people are asking for and it isn't hard.

    We're currently looking at a major upgrade of our library which will over triple the number of fixtures we're going to support. That would mean splitting the library across six separate floppy disks. There becomes a point where you have to just admit that Floppy Disk is no longer a suitable tool for distributing software. Apple made their first computer without Floppy Disk in 1998. Dell announced they were going to stop using them in 2003. PC World stopped selling them in 2007. Sony discontinued manufacturing and support in 2010. It's now 2014 and we're still supporting the use of floppy disks, we're just saying "Look guys, this isn't so easy any more..."

  16. although they sometimes monitor this forum as well and might pick it up anyway.

    Correct :-)

     

    This looks like a mistake as version 25 (the new one is 26) is only 343 KB!

    Where did you get the 343KB file from? That sounds like it was probably a custom fixture, rather than a library.

     

     

     

     

     

    Fat lot of good putting anything on the Zero88 forum will do you, I raised that with then in January that the new Fixture library is too big to fit on a floppy disk, and their solution is that you need to use Fixture Tools to edit it and remove the ones you don't need. Great but we run all office Macs - and many people are in colleges/schools where they don't have the freedom to install software on their Windows machines anyway.

     

    http://zero88.com/forum/topic/6722-zero-88-fixture-library-release-26/

    Tom, I'm sorry that you feel like this. We gave you quite a length reply answering all your points on that thread.

     

    Please remember just how old this console is, and just how long ago we discontinued it, yet we've still created a solution for you to have the latest fixture files. Unfortunately it does require you to run on a Windows computer at this time. We've also had to change how our Fixture Library is created, as these old consoles only supported up to 128 fixtures per manufacture, which several manufactures have now exceded.

     

    We seem to be in a catch 22 where customers complain if we don't have the latest profiles, but people also complain our library is too large?! We hoped our solution would support customers who had bought ANY Zero 88 console with fixture support, no matter of it's age, to continue the Customer Support we're famous for and our end users expect from us.

  17. Announcement supplied by: Jon Hole

    Software release: v.7.8.0

    Release date: 06/03/2014

     

    Link: http://www.zero88.com/software/zeros

     

    Features:

    - Significant Tracking Backup improvements

    - Inclusive Group Selection Mode

    - ‘Clear’ command switched around

    - Linux Kernel updated to 3.10.9

    - Info, overview and monitoring windows combined

    - New Delete, Copy and Move specification implemented

    - ‘System Settings’ tab added

    - Updated Fixture library

    - Over 100 other bug fixes and alterations

     

    Full details of changes: ZerOS Release Notes (pdf)

  18. Hi Peter,

     

    After July, would you be willing to let us know how you get on, and we could create a knowledgebase article or forum post on the Zero 88 website to help out other users in the same situation?

     

    Best regards,

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