Le-maitre prostage 5s smoke white

[Tbird]

Just had a problem with some BB404 5second Le-Maitre smokes, the first two I used didn't fire property, very weak output, reported it back to Le-Maitre who asked if I had removed the rubber plugs, in all honesty I had to admit I didn't know they had rubber plugs in the top, in all the years I have been using Pyro I have never had to remove a bung from the top, nothing on their site about this or the box, just the orientation arrow, is it just me or is everyone else aware that they have removable bungs in some pyro. I'm hoping to get some form of goodwill refund , wonder what my chances are . 

 

[ianknight]

On 12/13/2023 at 11:00 PM, Tbird said:

Just had a problem with some BB404 5second Le-Maitre smokes, the first two I used didn't fire property, very weak output, reported it back to Le-Maitre who asked if I had removed the rubber plugs, in all honesty I had to admit I didn't know they had rubber plugs in the top, in all the years I have been using Pyro I have never had to remove a bung from the top, nothing on their site about this or the box, just the orientation arrow, is it just me or is everyone else aware that they have removable bungs in some pyro. I'm hoping to get some form of goodwill refund , wonder what my chances are . 

 

@Tbird From past experience - the chances of getting a goodwill refund are negligible to non-existent. Unless the pyro was out of date when you bought it, then LeMaitre won't entertain the idea of a refund & they'll likely pass you back to the dealer that sold you the the smokes. Bear in mind that this was the company that when dealers tried to exchange sealed boxes of pyro that time expired during the pandemic because ho one was buying pyro - they weren't helpful apparently. 😞

They will rely on "You should have read the instructions to remove the bung therefore you weren't using the item correctly so not our problem" - the dealer you bought from (if not LeMaitre - if they do direct sales these days) will likely not want to take back any opened boxes of pyro either. Things were different 6 or 7 years ago when Elaine Frost was Sales Manager & she was very helpful because she believed in the brand.

[J Pearce]

Surely the rubber bung issue would have shown up on the test fire that you undertook when first using a new product?