X32/M32 v4 firmware

[stagemanagement]

Hey folks,

 

I have a peculiar issue after updating to v4:

 

When loading a show into the desk, which was created using X32 edit, there is an apparent loading error and error message on screen stating "file not found" just before the show loading is complete.

 

The show has actually loaded, including scenes, channel and bus settings and a snippet list, however the snippets contain information which is one slot out - for example, snippet 00 is should be all channels muted and snippet 01 is channel 16 unmuted, but snippet 00 will be the settings for snippet 01. This continues all the way through the snippets with every snippet slot labelled as it should be but containing the settings from the snippet immediately after on the original file.

 

 

I have imported the snippets into the correct slots manually and fixed this, but if I then export the show from the desk onto a separate USB drive and load it back into X32 edit, the same issue persists.

 

 

I can't find anything on the music tribe or prosoundweb forums; has anyone else experienced anything like this?

Edited December 6, 2019 by stagemanagement

[Turbo Guy]

Probably worth posting here if you can - https://www.facebook.com/groups/MidasBehringerPro/

[stagemanagement]

Probably worth posting here if you can - https://www.facebook.com/groups/MidasBehringerPro/

 

I'm not a Facebook user I'm afraid.

 

I have tracked down a Music Tribe community thread in which a user was having issues with a "file not loading" error after using the new backup & restore function for saving shows - it seems Music Group have identified an issue with the snippets loading which they will fix in the next update.....

 

... not particularly handy if I have to restore the Panto before then!!!

 

 

I did test out using Backup/Restore functions from the setup menu, rather than exporting from the Cues menu, to try and replicate the problem, which I did!!

But not before I checked and all my snippets were there, until I loaded the first cue and then the last saved snippet disappeared and all the other snippets reverted to having the following snippets status stored in them?!?!?! :huh:

 

 

<edit - spelling!>

Edited December 6, 2019 by stagemanagement

[Alec]

When loading a show into the desk, which was created using X32 edit, there is an apparent loading error and error message on screen stating "file not found" just before the show loading is complete.

Just a quick check, was this a show created using X32 Edit v3.x or v4?

 

If it was in v3.x, does it help top open it (off-line) in X32 Edit v4, and then resave.

 

Alternatively, was this a show that was working on the v3x firmware? In which case, why not re-install the v3.x firmware, and then you should be back up and running with that show for the panto season. This gets you back and working, and you might then wait for the v4.1 firmware when it comes.

 

All the above is not based on any particular X32 experience, but just looking at the possible different versions across both platforms (X32 Edit and Firmware).

[stagemanagement]

The original show files were created using Edit v4.

The issue persists across various show saves on different USB devices using both the desk and the Edit software.

 

It's a simple enough fix to import the snippets individually to the correct snippet slots (it is only the snippets that are at issue, scenes; cues; processing and routing are all fine); just a bit laborious for a fix on a "flagship" firmware/software release that must have been tested to destruction before release.... <_<

[david.elsbury]

Probably worth posting here if you can - https://www.facebook.com/groups/MidasBehringerPro/

Isn’t your job to assist people with their Behringer products?

[Turbo Guy]

Probably worth posting here if you can - https://www.facebook...asBehringerPro/

Isn't your job to assist people with their Behringer products?

 

 

David, read my signature. I'm not on that division.... So no.

[david.elsbury]

 

 

David, read my signature. I'm not on that division.... So no.

Gotcha. Unfortunately, one of the many limitations of this forum software is that when someone views on a mobile device the signatures are omitted. So, what’s posted there is news to me.

[Turbo Guy]

David, read my signature. I'm not on that division.... So no.

Gotcha. Unfortunately, one of the many limitations of this forum software is that when someone views on a mobile device the signatures are omitted. So, what's posted there is news to me.

 

 

No worries....