Customer Service Assistant Vacancy

[TaliaS]

Another Customer Service Assistant position has become available at Flints:

 

This is not necessarily a backstage job but this might suit someone who's looking for permanent, office-based work but still use their knowledge of technical theatre.

 

POSITION: Customer Services Assistant at Flint Hire and Supply

RATE OF PAY: £10.70 per hour

DATES: This is a permanent position reliant on completing a three month trial period.

Monday - Friday 9am-5:30pm with some Saturdays on a rota basis 9am-2pm.

LOCATION: SE8 Deptford

 

DESCRIPTION: The role’s main purpose is to serve customers over the telephone, e mail and internet. In particular they will need to assist customers with problems as necessary and, working as part of the sales & customer services team, ensure that incoming telephone calls are answered promptly and dealt with efficiently.

 

Key Duties

· To ensure orders for customers are raised promptly and accurately.

· To respond to emailed orders and enquiries as necessary

· To ensure complaints and issues raised by customers are quickly resolved.

· To liaise with couriers regarding customers’ orders.

· To receive and deal with incoming calls to the company.

 

Person Specification

The successful candidate will have demonstrable experience and interest in the entertainment industry in general while those with a background in technical theatre would be particularly desirable. Experience in retail or call centre environments will also be an advantage. This is a telephone based role so candidates should be confident in dealing with a wide range of people from diverse backgrounds. Needless to say we would expect excellent customer service skills.

We are looking for people who are methodical, diligent and reliable. The department can get very busy so the ability to work effectively when under pressure is essential.

 

APPLY TO: Please email a cover letter and CV to dave.clarke@flints.co.uk