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Customer Service Assistant - Flint Hire and Supply


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POSITION: Customer Services Assistant at Flint Hire and Supply


RATE OF PAY: £10.70 per hour


DATES: This is a permanent position reliant on completing a three month trial period.

Monday - Friday 9am-5:30pm with some Saturdays on a rota basis 9am-2pm.


LOCATION: SE8 Deptford


Overall Purpose:


The role’s main purpose is to serve customers over the telephone, e mail and internet. In particular they will need to assist customers with problems as necessary and, working as part of the sales & customer services team, ensure that incoming telephone calls are answered promptly and dealt with efficiently.

Key Duties

· To ensure orders for customers are raised promptly and accurately.

· To respond to emailed orders and enquiries as necessary

· To ensure complaints and issues raised by customers are quickly resolved.

· To liaise with couriers regarding customers’ orders.

· To receive and deal with incoming calls to the company.


Person Specification


The successful candidate will have demonstrable experience and interest in the entertainment industry in general while those with a background in technical theatre would be particularly desirable. Experience in retail or call centre environments will also be an advantage. This is a telephone based role so candidates should be confident in dealing with a wide range of people from diverse backgrounds. Needless to say we would expect excellent customer service skills.

We are looking for people who are methodical, diligent and reliable. The department can get very busy so the ability to work effectively when under pressure is essential.


APPLY TO: Please email a cover letter and CV to dave.clarke@flints.co.uk


Company Profile

Established in 1981 Flints are a major supplier of theatrical goods in the UK. Our buying power allows us to pass on excellent value to our customers and our unrivalled experience ensures that the products we stock are perfectly suited to the industry. In recent years we have expanded our client base to include shop display, museums, the film, television and marine industries. In 2009 Flints achieved ISO9001 registration reinforcing our commitment to quality and to a process of continual improvement in our business practices.

In 2012 Flints moved into our current distribution warehouse in Deptford. This has allowed us to continue to expand our operations in the UK and overseas.

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