propmonkey Posted October 2, 2004 Share Posted October 2, 2004 today I tried updating our strand 300 form 2.6 to 2.8. the os loaded ok then I went to install the networker and helpfiles. IM SCREWED. it came up to some msdos HELP???Please SOMEONE???? Link to comment Share on other sites More sharing options...
richard_cooper Posted October 3, 2004 Share Posted October 3, 2004 today I tried updating our strand 300 form 2.6 to 2.8. the os loaded ok then I went to install the networker and helpfiles. IM SCREWED. it came up to some msdos HELP??? Please SOMEONE???? <{POST_SNAPBACK}> Try slowing down and explaining exactly what happened. Nobody can help without a good description of the problem. What is the state of the desk now? Does it boot? Does it get to a DOS prompt or does Genius load? You could also try calling Strand, or your dealer. Link to comment Share on other sites More sharing options...
propmonkey Posted October 3, 2004 Author Share Posted October 3, 2004 I emailed them. im trying to think how I can explain it. ill just go through what I did. I was doen with this play so I cleard all my cues and resetting some settings and I remembered I was going to update when I was done with the play. I updated from 2.4d to 2.6c aboot a month ago before 2.8 came out. I saved my show and settings on a disk. I went through the install procedure: archive:soft:load:load. the os installed ok. I had it running and it said 2.8 requires the networker and helpfies. so I went to install the networker. it started to load and then froze and reset itself. now I get the ms-dos promt thing. I installing newtworker, reinstalling 2.8 and even trying to get 2.6 back on there. I see the system info ina window then have the dos linbe on the bottom. with the "C:\" I tried laoding and again but nothing is letting me do anything. I even unplugged it. I hope we dont need to use it on monday. I havent told my director yet in the chance he will kill me and I hope to have it running and he never needs to know. worst case if we need it monday I can use our light theatre board(same model just one less fader panel but there a civic theatre show for the next 2 weeks). I belive our warrenty ran out and I dont think we can afforded someone for Midwest scenic to come and fix it. we have no other people around our area who could help. I left a message for my churchs tech director(they have a strand 520) hoping he could help me. I am so screwed if I cannot get this to work. Link to comment Share on other sites More sharing options...
Gilly Posted October 3, 2004 Share Posted October 3, 2004 At the C: prompt in DOS do you get a response if you type the command OS ? That should take you back into Genius Pro if you have a working version. Failing that you can re-install the software in DOS although thats obviously not quite as user friendly. If I can be of any help in your crisis please e-mail me off group and I'll offer what support I can. Link to comment Share on other sites More sharing options...
propmonkey Posted October 4, 2004 Author Share Posted October 4, 2004 I got it to work. it did run of of memory. I went in the dir and clearded some old shows that I did not relize were still on it. I was able to reinstall 2.6c. I have enough memory left to save just one show for now. Link to comment Share on other sites More sharing options...
paulears Posted October 5, 2004 Share Posted October 5, 2004 many moons ago I had a similar problem with low disc space - in the end strand told me that old backups sometimes get orphaned - check you have no old backups in odd directories Link to comment Share on other sites More sharing options...
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