parky58 Posted November 21, 2009 Share Posted November 21, 2009 I bought a second hand Jester 12/24 desk a couple of weeks ago which seemed to perform perfectly at first. I then noticed that the desk started up in the black out mode (blackout light on). I could only make the desk active again by reloading the show settings from a memory stick. Last night I used it for the first time at a concert and it worked well for several hours and then put itself in blackout mode. Reloading the memory restored it only for the same thing to happen a few minutes later. Has anyone had a similar experience? This is obviously a fault, but I would like to know if this is a common feature or a one off. I think it will probably need to meet its makers but any pointers would be welcome. Steve Link to comment Share on other sites More sharing options...
JDLX Posted November 21, 2009 Share Posted November 21, 2009 This has me worried. I also bought a second hand Jester and tried to use it on a gig last night but couldn't get it to output any DMX... I think the flash buttons under the faders usually light up when raised when all is working? Wondering if it's a similar problem to what you are experiencing. Link to comment Share on other sites More sharing options...
aidso Posted November 22, 2009 Share Posted November 22, 2009 first port of call for me on both of these desks would be reinstall the software so you have a clean up to date desk. Link to comment Share on other sites More sharing options...
TimmyP1955 Posted November 22, 2009 Share Posted November 22, 2009 <br />first port of call for me on both of these desks would be reinstall the software so you have a clean up to date desk.<br /><br /><br /><br /> And change any internal batteries. Link to comment Share on other sites More sharing options...
peter Posted November 22, 2009 Share Posted November 22, 2009 I would recommend with any problem like this, your first port of call should really be to call the manufacturer - we are always happy to help, especially with a new product like this which would be covered under the warranty. Give Keith a call on 01633 838088 tomorrow and I'm sure he'll sort you out. Link to comment Share on other sites More sharing options...
parky58 Posted November 22, 2009 Author Share Posted November 22, 2009 Thanks for the suggestions chaps. I had upgraded the software from V 1.5 to 3.3 last week. I'm not sure when the desk was made or if still under warranty but I fully intended to contact Zero88 tomorrow. Its difficult though to make sense of these problems, especially when a problem occurs over a weekend and there is no proffessional support until monday morning. We can only try to releive our frustrations by discussing the potential problems within a forum such as this. Cheers, Steve Link to comment Share on other sites More sharing options...
parky58 Posted December 10, 2009 Author Share Posted December 10, 2009 RESULTAs Peter reccomended I called Keith at UK based Cooper Controls. He talked me through a few checks before deciding it needed to go to them for investigation. I sent it to them and the problem was due to a faulty control board. It was replaced under warranty. The desk now works fine. A good after sales service is quite rare nowadays - full marks to Zero 88! Link to comment Share on other sites More sharing options...
aidso Posted December 10, 2009 Share Posted December 10, 2009 I have to say zero88 have always had the best after-sales from my experience. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.