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Creative Audio-Visual Solutions Vacancy - Office Manager Salary £25,000 - £30,000 Depending on Experience and Skills Office-based role in Hertfordshire, AL9 https://www.cavsolutions.co.uk/job/office-manager/ Creative Audio-Visual Solutions Ltd (CAVS) is a specialist AV design and installation company in the houses of worship sector. Our core work is with churches in helping them create or improve spaces that can be used for their core times of worship and other events using relevant and up to date audio and visual technology. This extends to also offering solutions with enterprise Wi-Fi, digital signage, Live Streaming, stage lighting and CCTV. We also work in sports clubs, schools and corporate venues and this accounts for approximately 10-15% of our overall business. Due to expansion, we are looking to recruit an Office Manager to help run the operational aspects of the business, and to lead on customer service, including managing the growing area of service contracts. Depending on your skills, you would also have the opportunity to get on site and do some installing Core Responsibilities: · Making sure we are ready for each installation through the following areas and keeping the company directors updated on progress, especially with any delays that could jeopardise an installation going ahead: o Ordering equipment and keeping track of lead times, including creating purchase orders, making sure costs are saved at every stage (e.g. shipping, bulk purchase etc) o Supporting with receiving and allocating equipment to the correct job o Working with the installation team on stocks of cables and consumables and ensuring there is always good stock o Liaising with customers on progress and installation readiness o Ensuring the installation team are full briefed on each and every task, whether that is a full installation, light installation or service call visit · Being a customer’s first experience of CAVS by speaking to prospective customers on the phone and Diary planning for the installation and service team, making sure whenever possible that time and fuel is used efficiently · Raising invoices and keeping track on invoice payments and highlighting late payments with company directors · Keeping track on installation anniversaries and speaking with customers in a timely manner about the benefits of service contracts · Manage all aspects of the service contract pipeline, initial contact, follow-up, booking annual visits, keeping track of what each contract covers/doesn’t cover etc, repeat invoicing · Keeping track of radio mic site licences, applying for new and renewals and issuing up to date certificates · Keeping track of repairs, returns and loan equipment, ensuring timely warranty repairs and booking in to de/re install as required · Proactively keeping accurate records of customers’ data · Work alongside and support the company directors, ensuring regular meeting, improving organisational effectiveness and creating new processes · Making sure all operational company records are kept up to date · Making sure company vehicles are booked in for servicing and MOT · Booking deliveries and collections when required Person Specification - essential: · Experience in the audio-visual industry either on-site or in supporting an audio-visual installation company or in supporting customers with technical issues · Demonstrable experience of having a relatively wide focus to their work with multiple responsibilities and priorities · Able to speak to customers (often non-technical aptitude) with patience and sensitivity · Technical aptitude and willingness to learn the common products and troubleshooting procedures we have · Confident and reassuring telephone manner · Being able to manage conflicting priorities and demands on your time · Good time-management both in terms of presence in the office, and amount of time to spend on a specific task · Good communication, being aware of the difference between essential and desirable information · Self-starter (you can take direction from others, but you don't necessarily need it) Person Specification – Desirable · Good attention to detail, especially relating to finances and spotting differences between lists of equipment · Able to troubleshoot over the phone using company resources such as photos of system, schematics and connection diagrams · Physically fit/able to move equipment and lift heavy boxes · Able to not only see a limitation in a process, but to suggest a better way and implement that way to increase efficiencies Please apply on the website https://www.cavsolutions.co.uk/job/office-manager/ If you would like a 'no commitment' chat about the roles, please respond and I'll arrange that.

Creative Audio-Visual Solutions Vacancy – Installation Engineer Salary £30,000 - £40,000 Depending on Experience and Skills Hertfordshire, AL9 https://www.cavsolutions.co.uk/job/av-installation-engineer/ The demand for more relevant technology in the houses of worship market is high, and Creative AV Solutions is a UK-leading design and installation company specialising in permanent AV installations in the niche ‘houses of worship’ market. We also work with clients such as schools, public buildings, commercial premises and sports clubs. Our work allows us to work with people with a broad range of technical understanding. So, we listen first, then advise, discuss, recommend and specify a system that fits the current and future needs of the organisation whilst remaining simple to operate for non-technical users. We create installations that are sympathetic to buildings sometimes over 1000 years old, to brand new buildings and we work with architects and space designers to ensure the system is fit for purpose and always aesthetically sensitive Come and work with us, and as the company continues to grow, you can expect the following tasks and responsibilities working on sites around the home counties and beyond*. This is an opportunity to become an integral part of the company team with the opportunity to influence company decisions and create new opportunities for the company and yourself. *Occasional (2-3 times a year on average) requirement to stay away from home for a few days when it is uneconomical to commute. This list is our ideal candidate, but it’s unlikely that you will ‘tick every box’. Please do not be put off by this, and if you think you reach 60-70% of the list, we encourage you to apply as training in some areas can be provided and we are equally looking for attitude as well as experience and skills. Core Responsibilities: Installation. Taking responsibility for your own productivity and work on site according to company standards whilst collaborating with the team to achieve the goal of a successful installation Desirable Quality – leadership, taking responsibility for the team’s productivity Installation - 1st Fix Installation of cabling and infrastructure Making decisions on cable routes using best installation technique (e.g. containment, fixing type) and empathy relating to historic, listed building (training to be provided if you do not have church AV installation experience) Installation - 2nd Fix Installation of equipment (including high level winch-screen mounting) Deciding on equipment location (and justifying by application of technical knowledge) Rack building/configuration (mostly built offsite) Desirable Quality – Bring customisation and bespoke design to the plans Installation - Commissioning of systems – Audio Setting up systems to minimise chance of damage through non-technical operation Digital mixing desks and peripheral equipment setup according to client requirements and industry best practice Digital Sound/speaker processors Low impedance and 100v line speaker system setup and speaker/amplifier matching Radio mic setup according to OFCOM licencing and manufacturer recommendations Installation - Commissioning Systems – Video Applying experiential technical knowledge/understanding to the following Digital signal transmission and distribution over CAT6A, HDBaseT, SDI, Fibre Switcher/scaler setup Video mixers HDMI and HDBaseT Distribution Remote control of PTZ cameras using various protocols via web GUI and physical equipment (e.g. joystick) Live Streaming hardware/software configuration Custom configuration of control panels (e.g. Kramer RC-208, Kramer SL-240) Custom GUI setup according to Project Management/System designer requirements Off-axis projection High-level winched projection screens Assisting project managers in system design by contributing technical knowledge Service calls to existing customers, including those on maintenance contracts PAT-Testing Audio-Visual equipment Managing customer expectations through excellent communication Keeping management team abreast of progress on installation and any issues arising Training non-technical users on how to use their new AV system Proactively looking into new and latest technology from preferred brands and suppliers and making the management team aware Proactively learning equipment in advance of installation Taking ownership for your preparation to ensure you are well prepared for the next job and to encourage the rest of the install team to follow your example Potential (in time) to grow other areas of the business with commission-based earnings Person Specification and Skills/Experience Approachable with a positive and encouraging, solution-based attitude Good attention to detail both in written communication and on installations Able to communicate your opinions and ideas clearly and to explain decisions made Able to effectively explain technical concepts to a non-technically-minded person Able to pick up new technology easily (good aptitude) and willing to learn and improve in areas requiring development Open-minded and able to take constructive criticism in order to improve Able to stay calm in stressful environments and to remain professional especially onsite and in public when representing the company Good termination skills, including audio (soldering XLR, Jack plugs etc) and video (Cat6, Cat6a, SDI/Coax etc) Working knowledge of live and installed public address and full-range audio systems Working knowledge and understanding of EDID, HDCP and how this can affect HDMI transmission over multiple cable types (HDBaseT, Cat6a, HDMI) and subsequently able to effectively troubleshoot issues during commissioning and service calls Able to work at height off a variety of high-level platforms, including long ladders Able to take a logical approach to troubleshooting both audio and visual signal issues Good DIY knowledge and working knowledge of building structure to allow decision-making on the best way to install equipment (safest way without compromising its effectiveness) Able to use and configure PC and Mac computers Full driving licence and within commuting distance of the office Whilst it is not essential you have any specific faith or belief; it is essential that you are able to conduct yourself in a professional manner that will be inoffensive to those who have a faith. Certification in IPAF, PASMA, CSCS/ECS card holder Current certification in Health and Safety, First Aid Experience in houses of worship AV installation Qualification in live audio Appreciation of how small businesses operate as opposed to large (50+ employee) companies Flexible with hours of work Hours and Benefits: Monday to Friday - 8am – 6pm For site-based days (commute from office each day) Monday to Friday – 8am – 4pm for office-based days Occasional evening commitments (advance notice given) for training/events 28 days total (includes 8 bank holidays) Occasional stay aways with time off in lieu Company purchase scheme Location: Hertfordshire, AL9 Please apply through the website using this link https://www.cavsolutions.co.uk/job/av-installation-engineer/ If you would like a 'no commitment' chat about the role, please respond and I'll arrange a time.