Yeah, it appears they have a massive backlog... With a bit of trial and error, I managed to patch them myself ๐
I also got them both working! The one with the broken pan just needed it's rubber belt slipping back over the motor. Not easily accessible at all, I managed to do it through a small gap using some pens after half disasembling the light, but to get full access, the whole thing would have needed to come apart and the side panels are held on with an excessive amount of screws! ๐
The one with no DMX signal is also fixed, as I was using it as a reference to fix the broken pan light, and in doing so noticed a disconnected, slightly melted connector. Reattached it and all works well! Can't say the build quality on those PCBs is good at all... The insides of those lights are an awful mess.
One light's fan is much louder than the other. After I've used them for my show in August, I'm thinking of replacing the fans. At a glance they just look like regular computer case fans, so I'm thinking of replacing them with some more quiet Noctua fans if I can find a model that matches the size and connectivity.
Thanks for all your help! After a lot of frustration and perseverance, they're finally working well ๐