We have an exciting opportunity for an experienced all-round technician to join our team as an AV & Events Production Technician. Based in Christchurch on the south coast, the ideal candidate will have had at least 5 years industry experience and have a solid knowledge in all disciplines. The role is currently available on a 12-month contract with a view to a full time position should it suit all parties. Working onsite or during the pre-production process, leading a team or as part of a team, to set up, operate and de-rig equipment for the many varied events supplied by the company. You will also on occasion be expected to act as the point of contact on-site in the absence of a Project Manager, and be the nominated company representative on site to liaise with clients and other suppliers. Some office & warehouse work may also be required as part of this role when there are no onsite requirements, as well as the adaptability to support colleagues. A good standard of knowledge in Lighting, Sound & AV is essential. Overall Responsibilities • Organising & providing excellent technical support for events working alone or managing a team on client events • Working on events, as a senior member of the team and specialist technician role • Providing great customer service and support throughout the event and any pre-production periods. • Assisting project managers to arrange sub-hires, staffing and logistics for events. • Quoting and budgeting events for clients, maintaining a great delivery for the event and healthy profit margin for the company • Managing the client's requirements & expectations. Key Areas • On-Site Technical Support for a variety of events • Supporting project managers to deliver event productions to a high standard • Interacting with customers at client sites, phone, email and in the wider community to provide support and excellent customer service where needed. • Maintaining current knowledge of technical event equipment and it's usage, through training and experience • Coordinating all aspects of an event from enquiry to the point of completion and tracking budgets throughout. • Identifying worthwhile opportunities and communicating with leads as soon as possible. • Generating leads and opportunities through industry networking and contacts. Responsibilities • Please note this is an events industry role and in line with the industry we work in, the working hours will include evenings and weekends as standard. • Taking new enquiries and ensuring that clients receive prompt and accurate proposals for events • Tracking all costings for projects, maintaining a budget and ensuring a healthy profit margin for the business. • Following up potential leads and existing opportunities. • Designing and creating events alongside project managers and the senior team. • Booking staff, logistics and sub hire equipment. • Producing full and detailed equipment lists & schedules. • Complying with company health & safety policies, risk assessments, company procedures and ensuring they are fulfilled throughout. Other responsibilities • Attending customer sites or venues to discuss opportunities and obtain information about the event & venue. • Event media content creation and editing. • Driving CPS vehicles safely with a full UK driving licence and adhering to the CPS driver's handbook at all times. Personal Competencies and Behaviours • Good leadership skills, with the ability to lead a team on site and mentor new and upcoming staff, as well as working as part of a team, often in a high-pressure environment • Excellent time management and planning skills, forward-thinking and able to add value • Deadline conscious & highly organised with the ability to prioritise and multi-task, managing a challenging workload and meeting strict deadlines • Willing and flexible approach, with the ability to work on own initiative • To have a keen awareness of customer service and client satisfaction, and to assist quickly and efficiently with a client enquiry • Maintain Company confidentiality at all times • Polite and approachable manner • To carry out duties/responsibilities in a manner that reflects theCore Values of the company at all times Salary is £24k to £28k depending on experience. Please submit a CV and covering letter to office@cpsgroup.co.uk.
