smalljoshua Posted May 30, 2008 Share Posted May 30, 2008 I have just downloaded and Installed the Phantom Jester but when started up with any of the consoles apart from the 12/24 and the ML48 I just get a black screen for the front panel. The monitor display works fine and when I move my mouse over the blank front panel it tells me what the mouse is supposed to be hovering over. I have tried it with and without the high quality scaling option enabled to no avail. Please help me! Josh Link to comment Share on other sites More sharing options...
peter Posted May 30, 2008 Share Posted May 30, 2008 Hi Josh I double checked this my end and it's all working fine here. I've passed this onto our software guys - they'll take a look at it in the morning. What OS are you running? and what graphics card? Are your graphics drivers up to date? Peter Link to comment Share on other sites More sharing options...
smalljoshua Posted May 30, 2008 Author Share Posted May 30, 2008 Win XP Pro on Toshiba L10: 1.6 Ghz Pentium M, 512MB RAM, Intel Mobile Chipset. All drivers up to date Link to comment Share on other sites More sharing options...
HobitLight Posted May 30, 2008 Share Posted May 30, 2008 I have just downloaded and installed PhantomJester and the front panel doesn't show up on any of the consoles! On all of the other 'Phantom's they work fine. Also, I see that there is an option for a Jester ML48. I take it that this exists then because it doesn't say on the Jester ML page that there is one. Link to comment Share on other sites More sharing options...
Joe Bleasdale Posted May 30, 2008 Share Posted May 30, 2008 Also, I see that there is an option for a Jester ML48. I take it that this exists then because it doesn't say on the Jester ML page that there is one.Yes there is a ML48. As I am sure you have guessed, it has 24 more submasters than the ML24. hthjoe Link to comment Share on other sites More sharing options...
peter Posted May 30, 2008 Share Posted May 30, 2008 Yes, the ML 48 exists - it's just about to start production, hence why it's not yet on the website. It is listed on our price lists however, at a very reasonable £1999. The Jester ML page will be updated in due course. We're looking into why the panel isn't displaying - it works fine on our PCs! Do you have the latest DirectX and drivers installed? Link to comment Share on other sites More sharing options...
charl.ie Posted May 30, 2008 Share Posted May 30, 2008 This has just happened to me as well! The only desk that works is the ML48 EDIT: And now that's gone too! Windows XP on a "Tiny" PC, 2.2Ghz, 1GB ram, Via Unichrome IGP It was working fine when I first installed it, but stopped working mysteriously! Clearing temporary files doesn't help :( EDIT: Congratulations on getting the phantom jester out though! I've seen enough to convince me that I should get one Link to comment Share on other sites More sharing options...
the kid Posted May 30, 2008 Share Posted May 30, 2008 I have the same issue XP SP2 GEFORCE 7650 and as far as I know I am all up-to-date. Tom ps am I being REALLY thick I can't get out of the preset window. Link to comment Share on other sites More sharing options...
Russ83 Posted May 30, 2008 Share Posted May 30, 2008 Try holding down the mode button for a few seconds. I'm running a similar spec. XP SP2 GEFORCE 7600GS without any problems so far. Peter: - Is there any chance of a 'Stop' button on the initial screen instead of having to close the application and restart it when you want to change a setting or go to a different desk?I'm liking the ML24 btw...it may be going on the shopping list! Link to comment Share on other sites More sharing options...
smalljoshua Posted May 30, 2008 Author Share Posted May 30, 2008 Update: It also doesn't work on a XP Home SP3 Machine all up to date 2.0 Athalon 512mb Ram Nvidia Geforce 6600GT with 128 MB Graphics Ram. Josh Link to comment Share on other sites More sharing options...
Mexi Posted May 30, 2008 Share Posted May 30, 2008 Ive got the same problem on a vista machine. I did notice when installing a couple of errors flashed up about not being able to extract some files - could this be the problem? The 12/24version appears to work. Am I right in thinking I could programme all the Q's in advance on a pc, copy them to memory stick and then edit on the desk when we get there - not played with the software yet. This could be useful, took me ages typing the q descriptions last year. Link to comment Share on other sites More sharing options...
smalljoshua Posted May 31, 2008 Author Share Posted May 31, 2008 One possible cause of the Problem could be the fack that the download is a Zip file instead of just a exe as the zip removes a lot of the data from the file as a means of compression. It might be worth just putting the exe online to test the case. Josh Link to comment Share on other sites More sharing options...
charl.ie Posted May 31, 2008 Share Posted May 31, 2008 I've rebooted a few times and - it's back! One possible cause of the Problem could be the fack that the download is a Zip file instead of just a exe as the zip removes a lot of the data from the file as a means of compression. It might be worth just putting the exe online to test the case. Josh When you extract a zip file, the data that comes out is (/should be) identical to the data that went in. If the data wasn't, the program wouldn't run. It could be a problem if the zip file you downloaded is corrupt. You could try downloading it again and see... Link to comment Share on other sites More sharing options...
peternewman Posted May 31, 2008 Share Posted May 31, 2008 As Charlie has alluded too, a zip file uses lossless compression so unless the zip file gets corrupted, what you put in will be identical to what you get out, the compression only removes duplicated data, and stores some notes on how to replace the duplicates it removed. Lossy compression on the other hand permanently removes data that is deemed to not be required, for example certain frequencies in audio, or detail in pictures; if this is used the information can't be recovered. Somewhat back on topic, its working fine for me directly after installation without any restarts, on XP Pro SP2 and I can't seem to break it with any colour depth or hardware acceleration fiddling. Link to comment Share on other sites More sharing options...
charl.ie Posted May 31, 2008 Share Posted May 31, 2008 Am I right in thinking I could programme all the Q's in advance on a pc, copy them to memory stick and then edit on the desk when we get there - not played with the software yet. This could be useful, took me ages typing the q descriptions last year. Yes you can program it all on the pc. In the "settings" dialogue, you can change the local drive to your thumb drive, and then you're away! Link to comment Share on other sites More sharing options...
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