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When is 48 hours not 48 hours?


paulears

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been missing a while, lost my broadband access on Sunday, and still not back. Posting this via an emegency dial up number - God, I'd forgotten how slow it is. BT fix faults within 48 hours - which in this case is a 5 days.

 

No replies needed, just needed to sound off.

paul

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I know exactly how you feel - I was almost completely without ADSL access (could still get the odd little 'trickle' of data through from time to time, usually in the small hours of the morning and for just a few minutes at a time before it ground to a halt again) and totally without phone line for 7 days a few weeks ago. And BTs customer service sucks in a big, big way - spending hours on hold, getting through to unintelligible call centre staff in India, being passed from department to department trying to find someone who can answer questions, not getting a call back when they've promised me one ... I could go on ... at great length .... but I won't. :huh:

 

The trouble is, who are the alternative? Regardless of who I go to for my telephone calls, I'm stuck with a BT line. They know it, and consequently they don't give a flying one if I have a problem, because they know they've got me by the short & curlies. :(

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Since we're sounding off.

 

You, my friends, are lucky.

 

I haven't got ADSL yet, my exchange was upgraded on 25th May, but for some reason none of the ISPs understand 'preorder', which means that I can browse at the speed most of my friends have for 2 years or more!

 

I have to wait until the 9th of June for the line to be 'checked', although why I cannot be activated and the line checked afterwards is beyond me.

 

And new customers are supposed to get the best treatment, ** laughs out loud **.

 

Chris

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I'm happy now, 2mbps broadband.

 

Woo!!!

:)  :)  :D  :D  :D  :D  :D  :D  :D  :D  :D  :D  :D  :D  :D  :D  :D

 

Chris

 

 

Lucky all of you!!!!

 

I am in a place I bought brand new 2 and a half years ago and can't get broadband. BT installed fibre optics not copper so no speedy internet here, just good ..... old ..... dial........ up.

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BT have always been nice to me - when I subscribed to ADSL it was connected/whatever within 2 days (they said a week), and when I upgraded a couple of months ago that was also done within 72 hours!

 

Not only that, but Pipex, the ISP I'm with have decided to charge me for 1mbps broadband (what I asked for), and give me 2mbps!

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4 meg is nice, but how often do you get to use all of it (bit like an 18" male appendage) good old 512 is fine for me. Bt seem reasonably competent here (at home) but at school it can take 3 weeks for them to do anything about our flakey connection (problem is in the line, not the kit)
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The 4Mb figure is mostly irrelevant if you are running a webserver. That's the incoming figure which only carries a small amount of traffic. Outgoing you've only got 288k. That's the figure that matters for the clients.
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