nicko28 Posted February 4, 2016 Share Posted February 4, 2016 hi all I'm having a problem with my element when I turn it on it won't start up. has anyone any idea what I can do..thanks Link to comment Share on other sites More sharing options...
IRW Posted February 4, 2016 Share Posted February 4, 2016 Phone ETC, they're generally pretty quick to help resolve this sort of thing! Link to comment Share on other sites More sharing options...
vinntec Posted February 5, 2016 Share Posted February 5, 2016 We don't have a single ETC device in our theatre, but it took about 5 seconds to find the ETC support number: For technical support in Europe, The Middle East & Africa please call (+44) 20 8896 1000 techservltd@etcconnect.com. Link to comment Share on other sites More sharing options...
alistermorton Posted February 5, 2016 Share Posted February 5, 2016 Agreed, ETC support is excellent. Call them. Link to comment Share on other sites More sharing options...
Bryson Posted February 7, 2016 Share Posted February 7, 2016 It's also one of the things you're paying for when you buy an ETC Console: the support. Use it. Link to comment Share on other sites More sharing options...
Crash_Override Posted February 7, 2016 Share Posted February 7, 2016 Had the same problem intermittently. Sometimes everything was ok and other times I got the BSOD. When I got it working, I sent system logs to our local ETC dealer who then forwarded them to UK service. After looking at the logs they suggested that the issue may be in HDD SATA cable. Local dealer changed it and no problems after that. Also they suggested that you do Deep Clean from time to time, because older consoles are running on Win XP. Link to comment Share on other sites More sharing options...
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