qube Posted May 27, 2015 Share Posted May 27, 2015 Hi, So I have had a Transcension show control LED master 64 for about 10 months now and worked great, I then upgraded my lights and re-programmed my chases about 3 weeks ago, I have gigged the lights twice and worked perfectly. I went to a gig on Friday and the controller started to play up a little but was usable, Today I thought I would check out what was causing the issue and quite a few of the lights on the controller are lit but won't go off! this is also causing the pre programmed chases to not function properly, I have uploaded a simple youtube video to show a little more detail......... I have tried to upload the chase settings to a memory stick but it won't let me :-( and I really don't fancy doing a factory reset as I spent a long long time programming this, Any help would be greatly appreciated as I have another gig this sat :-( Link to comment Share on other sites More sharing options...
niclights Posted May 27, 2015 Share Posted May 27, 2015 Don't know anything about these controllers but wonder if the PSU could be the problem. If you have another DC transformer no harm in trying. Just make sure is correct voltage/polarity and is minimum 300mA. Link to comment Share on other sites More sharing options...
DrV Posted May 27, 2015 Share Posted May 27, 2015 I am also unfamiliar with it but is it possible that a button is stuck on. They look as though they are tact switches so it would be worth checking that they all click properly when pressed and releasedDave Link to comment Share on other sites More sharing options...
qube Posted May 27, 2015 Author Share Posted May 27, 2015 Cheers for the quick responses, I tried a new psu but no joy and I have clicked every button and they all work,(apart from the problem ones where the light will not go out) its almost like there has been a power surge and its frozen, its the same lights that are lit every time I switch it on, I'm gutted if I have to factory reset and lose all my work, just hoping for a magical fix cheers Daz Link to comment Share on other sites More sharing options...
Chris Beesley Posted May 27, 2015 Share Posted May 27, 2015 I will check with our engineers in the morning regarding this issue and post here with an update. Link to comment Share on other sites More sharing options...
qube Posted May 27, 2015 Author Share Posted May 27, 2015 Hi Chris thanks for the help, I really appreciate it Daz Link to comment Share on other sites More sharing options...
qube Posted May 30, 2015 Author Share Posted May 30, 2015 Hi Chris, Did you manage to speak to your engineers? I'm still struggling to solve this http://www.blue-room.org.uk/public/style_emoticons/default/unsure.gif cheers, Daz Link to comment Share on other sites More sharing options...
Chris Beesley Posted June 5, 2015 Share Posted June 5, 2015 Hi Daz, I think the only solution here is to use a USB drive to make a backup and then head for a full factory reset of the desk. Link to comment Share on other sites More sharing options...
qube Posted June 5, 2015 Author Share Posted June 5, 2015 Thats the thing Chris, because of the lights that are permanently on, its not letting me backup to usb drive..... that was the first thing I tried. In the manual it says to press 2 buttons which I have but I'm guessing the desk thinks that more are being pressed and therefore not recognising the command.... I've actually taken the desk back from where I got it so my guess is they will send it back to you guys at pro light to take a look at it if they can't solve the issue. Daz Link to comment Share on other sites More sharing options...
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