german_ex Posted October 1, 2011 Share Posted October 1, 2011 Hello, in our venue we are going to recieve a new digital console - Digidesign Venue Profile, and there is a discussion going on about what procedures should be performed so that we know it is in a condition to be accepted... any helps / suggestions is appreciated! Link to comment Share on other sites More sharing options...
JDLX Posted October 1, 2011 Share Posted October 1, 2011 If it's new, then surely there should not be much doubt what condition it's in, or am I missing the point? Link to comment Share on other sites More sharing options...
ramdram Posted October 1, 2011 Share Posted October 1, 2011 I take it you mean the functionality of the desk? Looks as if either you ask that a "competent" person is sent along to commission your desk...which presumes this service is available anyway, or, most likely, you just have to go through every function there is until one appears not to be working. Then reread the manual until you find it was "finger" trouble, again most likely, or the function really is duff. You could ask if the manufacturer arranges training sessions and you pay whatever. But then you did have had a good play before you decided to buy it though...? Link to comment Share on other sites More sharing options...
cedd Posted October 1, 2011 Share Posted October 1, 2011 I've done my fair share of Site Acceptance Tests over the years, though not in the world of theatre. SAT's really need to look more at the local interfacing and setup than the hardware itself. You'll know very quickly if the desk isn't behaving as it should anyway, and being a digital rather than analogue desk, I'd wager money that any fault would be either across the board (pardon the pun) - a glitch affecting a particular function, or at the extreme ends - inputs and outputs. Everything else is software and very hard to pin down. In my world, a SAT tests things like backup DC supplies, alarm outputs, user inputs and custom mods that are site specific. Very few of these will apply to a desk and to be honest, apart from a quick functional test, maybe plugging a mic into each input to check the preamp and A-D is working, I can't think of too many things to do. Maybe if it's got redundant supplies, fail one and see what happens. Also in my world, SAT's tend to be done in the presence of the contractor signing the system over to us. It's that final sort of handshake to say "we're happy with it, thanks, drive safely". If we do find something (there's always one little niggle) then it's witnessed and agreed by both of us. Always easier that way than a phone call the week after saying "could you come back please, we think we've found something, but we're not quite sure". Link to comment Share on other sites More sharing options...
ramdram Posted October 1, 2011 Share Posted October 1, 2011 Hah! Years ago we had Scientific Atlanta install some 10 mtr steerable dishes on our station. They were there for months and months...during a training/indoctrination session we quizzed their instructor on a certain type of receiver in the rx chain as in what was it and what did it do?. He looked blank and indicated that SA did not make one so what all this old toot we were on about. After having seen the device...in the SA catalogue no less...his blush could be felt across the room. Come to that some of the Racal reps could look you in the eye and swear blind you could balance a teleprinter mark space ratio using just their rx... All I can say is these reps must have changed out of all recognition in the past 30 odd years, ** laughs out loud **. Link to comment Share on other sites More sharing options...
german_ex Posted October 2, 2011 Author Share Posted October 2, 2011 yea we had a good play and we all loved the console... but since we will be asked to "check thoroughly" before signing on the delivery note say "this is working all fine and we accept it"... we used to have kind of a procedure to check the functionality of a analogue console, pretty much like plug all things in and keep it running for a while, but then like everyone said this is digital, most of the things are done by software, we were just wondering if there is a common practice in verifying the "computer" and all "back up systems", if any, in it is working stably fine. Link to comment Share on other sites More sharing options...
ramdram Posted October 2, 2011 Share Posted October 2, 2011 Then perhaps you will have to do the same sort of "soak" tests and rely on the warranty/after sales service. There again, have you asked the supplier/manufacturer to have someone on hand to agree with you that the desk is working as per spec? I see from your profile that the term, "venue", is somewhat of an understatement in your case...and any supplier to yourselves should be eager to see you have complete satisfaction with your purchase. Having said that, when you say (t-I-c warning) "back up systems", if any does that mean you have not read the spec sheet? Shame on you young Cheung, shame on you, ** laughs out loud **. Suggest you reread the manual, really, really quick! Link to comment Share on other sites More sharing options...
handyandi Posted October 3, 2011 Share Posted October 3, 2011 but since we will be asked to "check thoroughly" before signing on the delivery note say "this is working all fine and we accept it"... Can just envisage the DHL bloke standing around for 3 days to ensure every function works! Its one thing checking functionality of an analogue board but something quite different for the complexity of a high end digital board. As has already mentioned I think you will have to have some level in trust of the manufacturers testing ability. Link to comment Share on other sites More sharing options...
johnlinford Posted October 3, 2011 Share Posted October 3, 2011 yea we had a good play and we all loved the console... but since we will be asked to "check thoroughly" before signing on the delivery note say "this is working all fine and we accept it"... we used to have kind of a procedure to check the functionality of a analogue console, pretty much like plug all things in and keep it running for a while, but then like everyone said this is digital, most of the things are done by software, we were just wondering if there is a common practice in verifying the "computer" and all "back up systems", if any, in it is working stably fine. All you're signing on the delivery note is that you received the right number of packages, and they had no external damage, thus freeing the delivery agent from the possibility of incurring the costs for DOA equipment, or any missing bits. Under various regulations, the supplier still has obligations to replace/reapir at their expense for at least 1 month from the date of purchase anything that isn't working; but that would be proved with your invoice, not your delivery note. Link to comment Share on other sites More sharing options...
ramdram Posted October 3, 2011 Share Posted October 3, 2011 It may be JL, that seeing as the OP lives in Hong Kong, and, you certainly won't need me to remind you that the desk maker has an office at 88 Gloucester Road, HK, Cheung should be able to get some local help quite easily...Wan Chai can't be that big... Plus, Cheung says he will be expected to sign for the desk and that it is working satis. Perhaps they do things differently down Hong Kong way? Link to comment Share on other sites More sharing options...
german_ex Posted October 3, 2011 Author Share Posted October 3, 2011 thanks all for paying attention to all the details I have made wrong...and reminding me on how to let the delivery guy go home. lets the change the way of asking this question: if you got delivered a new Digidesign Venue Profile, what tests will u / or ask the supplier run before putting it into use happily? Link to comment Share on other sites More sharing options...
ramdram Posted October 3, 2011 Share Posted October 3, 2011 Are you able to obtain the check list of stuff that the desk must undergo before it leaves the factory...the quality control sort of thing? These desks are certainly not bargain basement so you will probably be regarded as a valued customer, ergo keeping you happy will be of some concern. Perhaps you might start off with their customer support on the technical side? For all we know there may be a PC based test kit which is used to check the entire thing in mins or hours? Got to be worth a punt. Link to comment Share on other sites More sharing options...
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