RobertKendall Posted October 13, 2010 Share Posted October 13, 2010 Hello everyone, just after a bit of reassurance really. We bought some flightcases off a local company and there were a few issues when they turned up (some loose foam in an LS9 case, LS9 case unstable due to the positioning of the wheels and a few other bits). After a while, we decided some of these issues weren't really acceptable, so we contacted the company to arrange for them to be rectified. Also, after a while, some faults became apparent on other cases (catches on 2u cases hadn't been riveted through so were pullinh away, feet weren't deep enough so they wouldn't stack properly). Anyway, the company agreed to sort the issues out and we returned them to them and collected a few days later. The LS9 case now appears to be much better, but the 2u cases have some questionable repairs on. We have raised this issue with the company and they say it's not a valid complaint, but we're not happy so thought I'd get other peoples views on the "repair". http://dl.dropbox.com/u/12679171/Flightcase1.JPGhttp://dl.dropbox.com/u/12679171/Flightcase2.JPGhttp://dl.dropbox.com/u/12679171/Flightcase3.JPGhttp://dl.dropbox.com/u/12679171/Flightcase4.JPGhttp://dl.dropbox.com/u/12679171/Flightcase5.JPG Link to comment Share on other sites More sharing options...
Ashley R Posted October 13, 2010 Share Posted October 13, 2010 After looking at your pictures, all I can say is wow. I don't quite understand why whoever fitted the new latch used washers where it seems it is not necessary, rivets pointing in almost every direction and then it appears to be odd lengths of rivets. As seen in the last picture where the old rivet has been drilled out and a new one fitted. My personal opinion is that a 12yr old given an example could have done a neater job. :D Link to comment Share on other sites More sharing options...
Dave SA Posted October 13, 2010 Share Posted October 13, 2010 Did you pay the ''going rate''? Link to comment Share on other sites More sharing options...
RobertKendall Posted October 13, 2010 Author Share Posted October 13, 2010 Did you pay the ''going rate''? I would say so. Not the most expensive price on a flightcase but not a Citronic price either. At the end of the day, we had a meeting with the company owner prior to placing an order and they assured us that their cases were of the highest quality. One of the reasons we went with them is because they are local which meant we could collect from them and also support a local company. As it turned out, the production was done in Hull I believe they said and they were shipped to us from there. Rectification was done locally. Link to comment Share on other sites More sharing options...
Dave SA Posted October 13, 2010 Share Posted October 13, 2010 Poor show. Link to comment Share on other sites More sharing options...
timtheenchanteruk Posted October 13, 2010 Share Posted October 13, 2010 I wouldnt be accepting that, the first two, ok at a push if they were cheap cases (which you say they werent anyway) the last one looks like a right hash job, couldnt even find a sharp drill?? I have 8 year old cheap plastic cases that look better than that! Link to comment Share on other sites More sharing options...
paulears Posted October 13, 2010 Share Posted October 13, 2010 The very obvious question - and, as they've had a chance to sort it and haven't made a good job - is ... who made them. There's no problem with this - flightcase construction isn't rocket science. It would then allow others with those brand cases to comment - letting everyone know if this is a one-off problem (maybe because a newbie messed up) or a common problem. After all - most case manufacturers use common parts - Penn fabs being popular. All they have to do is measure, drill and rivet properly - so although every time I've tried it myself, I've messed up - I don't make cases for my living. If the 'repairs' are not up to scratch, then it will be difficult for them to justify not sorting you out. So - who made them? Link to comment Share on other sites More sharing options...
Stuart91 Posted October 13, 2010 Share Posted October 13, 2010 I've bought "B stock" cases from other manufacturers in the past. None of the "mistakes" on them were anything near as bad as these appear. Link to comment Share on other sites More sharing options...
Neil Hampson Posted October 13, 2010 Share Posted October 13, 2010 Is it just me, but I can't see the pictures, are they linked to a host somewhere or am I missing something really obvious Link to comment Share on other sites More sharing options...
paulears Posted October 13, 2010 Share Posted October 13, 2010 I think it's you Neil, they're visible here. If it helps, they're on this web sourcehttp://dl.dropbox.com/u/12679171/Flightcase2.JPG Although I actually have a dropbox account - which runs on this pc. I'm not sure if perhaps that is why I can see it and you can't? I'll try another computer later. Link to comment Share on other sites More sharing options...
kerry davies Posted October 13, 2010 Share Posted October 13, 2010 Not an acceptable level of work at all. From an engineering PoV these are elementary mistakes and display a complete lack of quality control. The main failure appears to be half-drilled holes for rivetting and sloppy assembly. I would have a word with the supplier using phrases like "fitness-for-purpose", "unmerchantable quality" "failure to conform to contract" etc. http://webarchive.nationalarchives.gov.uk/.../page38311.html The key para is "If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)" so if these are less than 6 months old the onus of proof is on the retailer not the manufacturer and certainly not the purchaser. Link to comment Share on other sites More sharing options...
Robin D Posted October 13, 2010 Share Posted October 13, 2010 I suspect these may have been a company purchase rather than consumer so its down to contract between the two companies. That said, these are a disgrace and its clear that they do not meet the verbal contract agreed prior to purchase, let alone the T&C's of the purchase order. I suggest your return them for credit and if they do not cough up or provide adequate replacements, then pursue them for the loss. On the same assumption that its business to business, the government helpfully provide good guidance on recovery here. However, if it is a consumer purchase, then the law is clearly on your side as highlighted by Kerry Davies. Edit: SPAG :D Link to comment Share on other sites More sharing options...
paulears Posted October 13, 2010 Share Posted October 13, 2010 Isn't the Sale of Goods Acts only designed to cover consumer sales. Would a flightcase actually be classed as a business to consumer sale. I'd hope it would, but a bell is ringing in my mind here? Link to comment Share on other sites More sharing options...
Robin D Posted October 13, 2010 Share Posted October 13, 2010 Hi Paul. That was what I was trying to say in my post #12. The OP's profile indicates that he's a trading company, so no, SOGA would not apply UNLESS he bought it as an individual. However, the use of "We" in post #4 leads me to believe he bought it through the business. Link to comment Share on other sites More sharing options...
paulears Posted October 13, 2010 Share Posted October 13, 2010 Gotcha! However - if the SOGA doesn't apply, then detailing the company who not only messed up production, but worse still, didn't fix it - would seem to be good. After all, we buy an awful lot of cases between us, and I don't feel like giving my money to anyone who doesn't have a decent response to a problem. Link to comment Share on other sites More sharing options...
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