Good Public Relations

[Bobbsy]

A recurring topic for discussion on the Blue Room is the problem of complaints about noise levels from nearby residents. I've just had an example of a good way to handle such situations.

 

I live about a quarter mile from the campus of the local university. On Saturday afternoon/evening there's going to be an outside concert there by the band "Powderfinger". A couple of days ago we got this note in our letterbox:

http://i27.photobucket.com/albums/c188/Bobbsy/Powderfingerletter.jpg

 

By explaining what's going on, giving times and even a hotline number for people with questions, comments and complaints I think they've gone a long way to keeping things civil and I'll wager they don't get many complaints. Certainly, a straw poll of a few neighbours indicates that most people are pretty cool with the whole thing--many have expressed the wish they had tickets! (It's a sell out by the way).

 

Anyhow, this obviously wouldn't work for late night venues with live regular live music--but even there, effective communication would probably help.

 

I'll have to see how much I hear tomorrow!

 

Bob

[charlyfarly]

Yes keep us posted on that, Bob. I think it's a marvellous idea and very civil.

[osal]

we were doing an event in somerset for a number of years a couple of years ago we had complaints to environmental health they suggested the following year we did this worked really well.

[harrydir]

I've posted flyers like these before an event at Cheltenham Racecourse. Most people were happy to receive them but had only positive things to say, and the few who I met who were unhappy just wanted to vent their anger and then never rang to complain, so it certainly cut the statistics even if I did get a few earfuls!