paulears Posted September 10, 2010 Share Posted September 10, 2010 A friend of mine is the singer in a holiday centre resident band - been doing it for a while now and I help her out when I can with all kinds of things. She came to me in the new year as she'd dropped her Shure radio handheld and it was dead. I leant her one of my Sennheisers and forgot all about it. This week, she sent the duff one back to Shure and they called her to explain that her 'Shure' wasn't actually a Shure at all, but a counterfeit. They explained they couldn't fix it and offered to send it back. This, when she told me was a surprise, I rather expected under the circumstances they'd keep it and that would be it. However, they offered to sell her a replacement genuine PG series at a pretty good price - so this is what she's done. A very sensible approach to the counterfeit problem, I thought - and she's now very pro Shure and probably will stick with their products. Link to comment Share on other sites More sharing options...
Chris Beesley Posted September 10, 2010 Share Posted September 10, 2010 I have seen some of the counterfeit Shure's - they can be very convincing even down to warranty cards with Shure UK contact details on them! This does appear to be a wise approach to the problem. Link to comment Share on other sites More sharing options...
neild Posted September 10, 2010 Share Posted September 10, 2010 A bit of a 'me too' post, but I've had two incidents of buying counterfeit Shure goods where they have helped me out. One was a pair of Beta 87s which looked identical - the mic, the packaging, the guarantee, everything! They just didn't sound quite right. I sent them back to Shure and they returned them with a letter confirming the were fake. I returned them through eBay and got my cash back. The second was a pair of earphones I bought, which weren't even close when they arrived! I was more annoyed and upset by this incident because they were blatant fakes when they arrived and the seller just didn't want to know. I spoke to my Shure Rep about this, and they had them back to take the matter further. I believe this seller had been known to them for some time, and they finally managed to take it to a conviction. As a 'thank you' they gave me a genuine pair FoC. It must be a nightmare for companies like Shure (and others) to keep on top of this, but fair play to them for being so helpful to those of us that have been caught out! Nice one Shure! Neil Link to comment Share on other sites More sharing options...
Rob_Beech Posted September 10, 2010 Share Posted September 10, 2010 As far as the common counterfeit goods go. People often associate the WireLESS Sennheiser stuff like the 135 G"'s and the 122G2's an the WIRED Shure stuff, SM57/58 Beta57/58 and now 87's too as the dodgy ones. What many don't realise is there is alot of WIRED Sennheiser dodgy stuff and WIRELESS Shure stuff equally as suspect. You REALLY have to be careful what you buy from anyone with any badge nowadays. We all know the little bits of differences, Sennheiser 100 fake beltpacks, no charging point blanks, heatshrink on the antenna input, philips/pozi screws on the back not torx, When you select an item from a sub menu it goes back to the home page NOT back to the menu, that sort of stuff, but how about on the Shures, the less common fakes, is it as easy to tell. And, dare I say it, how do we stop people hiring 4 Shure units from us and swapping the heads for fake wireless screw on heads. It's starting to get out of hand, and something needs to be stepped up a gear. I sent a pile of 57's out on a job for a number of weeks and they've come back... not the same. Something isn't right with them, I don't know what it is, but something is not right. They sound as close as matters, they just FEEL wrong. I'm almost convinced I've been given 8 dodgy ones back. Link to comment Share on other sites More sharing options...
Doug Siddons Posted September 10, 2010 Share Posted September 10, 2010 I have heard many tales of Shure's excellent product support and long may it continue. What got me about this story was the time that this lady took to sort her problem out. This is a problem endemic to musicians and really winds me up; how many times do we as the blokes (apologies to the ladies) in the white hats sort a problem for the "talent" by lending them gear for an important gig or selling them stuff at a knock down price because we fall for the line "I'll pay you back as soon as I can but I'm really strapped at the moment" only to be repaid by a very long wait for them to put it right? Rant over Link to comment Share on other sites More sharing options...
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