Error message on ETC Ion

[Littleme]

we keep getting this message pop up when we use the scanners and change the colour-

CPU usuage.eos.exe application error. The Exception unknown software exception (0xc0000409) occured in the application at location 0x006cfbc5

 

Anyone had this problem or have any idea how to solve it?

Its a pain because you have to shut down and start again when it pops up.

 

Thanks :unsure:

[neilalexrose]

we keep getting this message pop up when we use the scanners and change the colour-

CPU usuage.eos.exe application error. The Exception unknown software exception (0xc0000409) occured in the application at location 0x006cfbc5

 

Anyone had this problem or have any idea how to solve it?

Its a pain because you have to shut down and start again when it pops up.

 

Thanks :unsure:

 

 

Have you contacted etc? They would be the best people to answer your question. Their technical support is pretty good. If this was a new error for them, chances are they would get their software people accross the pond on it pretty quickly.

 

Neil

[Littleme]

we keep getting this message pop up when we use the scanners and change the colour-

CPU usuage.eos.exe application error. The Exception unknown software exception (0xc0000409) occured in the application at location 0x006cfbc5

 

Anyone had this problem or have any idea how to solve it?

Its a pain because you have to shut down and start again when it pops up.

 

Thanks :unsure:

 

 

Have you contacted etc? They would be the best people to answer your question. Their technical support is pretty good. If this was a new error for them, chances are they would get their software people accross the pond on it pretty quickly.

 

Neil

 

 

Thats my next step, was just wondering if anyone else had the issue!

[GridGirl]

As well as contacting ETC, check their forums - chances are you'll find that someone has had this problem and put it on their forums. Their tech staff regularly problem-solve on the forums so you should get something useful there.

[JDLX]

At a stab in the dark that looks like a corrupt fixture personality. You could try reinstalling the latest version of the software, that might cure it.

[Littleme]

At a stab in the dark that looks like a corrupt fixture personality. You could try reinstalling the latest version of the software, that might cure it.

 

Updated the system to v1.9 and it seems to be ok- hopefully it will stay that way!