swissg Posted January 2, 2009 Share Posted January 2, 2009 Hello there, My Local venue has three sw9088iis and a sw9010 'jellyfish' remote. The room is divided up into four Zones, we can only get sound out of one zone the other three have little no entry signs on the remote when we try to adjust them. I do the lights but the sound guys have just recently changed and we thing the old guys could have lock the main zones out as they left on bad terms. Do we need to hook up a pc to setup the zones again. Thanks for your help in advance.Chris Link to comment Share on other sites More sharing options...
live Posted January 2, 2009 Share Posted January 2, 2009 Hi Chris, sounds like the pin lock out has been activated (hence the no audio sign on the jellyfish). The best bet is to ring BSS and ask. I've got the service codes but they are incorporated in my soundweb designer software. You could download the software direct from BSS and try to sort it by checking the signal routing (upload via 232) it incorporates a simple "drag and drop" system. A simple interrogation via a laptop would be your best bet, the software is free to d/load (Surely the sound guys should be doing this!)hope it helpsg Link to comment Share on other sites More sharing options...
Stuart91 Posted January 3, 2009 Share Posted January 3, 2009 Do we need to hook up a pc to setup the zones again. It's worth remembering that you can't "extract" the program that's on a Soundweb onto a PC, you can only load programs set up on a PC onto the Soundweb. So if the disgruntled contractors have locked the units up and left, you may well be starting from scratch, which could be a daunting undertaking if it's a complicated design. Don't muck around with it an hour before the doors open for an event... Link to comment Share on other sites More sharing options...
Gareth Owen Posted January 4, 2009 Share Posted January 4, 2009 To reconfigure your system you need a PC connected to the RS232 port on the 9088. The PC needs to be running Soundweb Designer and also needs to contain the original design file for the installed system. Hopefully you will have this kicking about somewhere on a disk but if you've fallen out with the contractors they are likley to have walked with it. Without the original design file I beleive (and please someone correct me if I'm wrong) that there is no way of changing your system design without starting from scratch (unlike the Yamaha DME64 for example, which allows you to suck the data out), a process which although not particularly difficult for someone familiar with Soundweb should not be undertaken by the faint-hearted! Link to comment Share on other sites More sharing options...
jim b Posted January 4, 2009 Share Posted January 4, 2009 To reconfigure your system you need a PC connected to the RS232 port on the 9088. The PC needs to be running Soundweb Designer and also needs to contain the original design file for the installed system. Hopefully you will have this kicking about somewhere on a disk but if you've fallen out with the contractors they are likley to have walked with it. Without the original design file I beleive (and please someone correct me if I'm wrong) that there is no way of changing your system design without starting from scratch (unlike the Yamaha DME64 for example, which allows you to suck the data out), a process which although not particularly difficult for someone familiar with Soundweb should not be undertaken by the faint-hearted! This is correct. The Soundweb is an "in only" device, in order to control a program on it via laptop you must have the design file. I'd say try and get a sketch of what your ins/outs are routed to in the physical domain before doing anything at all to the soundweb. Then decide what you need to do to make it function how you want it (presets etc). Then design the file in your PC and when you're fully satisfied you can make it work connect to the unit when you have PLENTY of time in case something screws up. All the best with it... Link to comment Share on other sites More sharing options...
Furryface Posted January 6, 2009 Share Posted January 6, 2009 To reconfigure your system you need a PC connected to the RS232 port on the 9088. The PC needs to be running Soundweb Designer and also needs to contain the original design file for the installed system. Hopefully you will have this kicking about somewhere on a disk but if you've fallen out with the contractors they are likley to have walked with it. Without the original design file I beleive (and please someone correct me if I'm wrong) that there is no way of changing your system design without starting from scratch (unlike the Yamaha DME64 for example, which allows you to suck the data out), a process which although not particularly difficult for someone familiar with Soundweb should not be undertaken by the faint-hearted! This is correct. The Soundweb is an "in only" device, in order to control a program on it via laptop you must have the design file. I'd say try and get a sketch of what your ins/outs are routed to in the physical domain before doing anything at all to the soundweb. Then decide what you need to do to make it function how you want it (presets etc). Then design the file in your PC and when you're fully satisfied you can make it work connect to the unit when you have PLENTY of time in case something screws up. All the best with it... Spot on. There is no way to "retrieve" a file from an old Green S'web. You either need to find out who designed it and see if they still have a copy (having done a good hundred odd design web designs I still have copies of them all just in case) - this may be the original installers, hunt around the back of the rack for a disk with file on (standard procedure in venues aerviced by multiple engineers), try to be nice to the disgruntled ex-staff or basically reverse engineer it (a laborious but quite do-able procedure, I know I have done it several times myself in the past, just give yourself plenty of free time and ideally get a mate and a set of walkie-talkies). If you are not overly confident in your abilities to undertake this task there are numerous people who I could happily recommend with vast experience with Soundwebs and other such systems, who would be willing to undertake such a task -though note it could take quite some time depending on the complexity of the set up and you will be paying by the hour/day. Best of British FF Link to comment Share on other sites More sharing options...
dwilkinson Posted January 23, 2009 Share Posted January 23, 2009 Hi there, I'm Darren and new to the forum. (so hi all) There's something that everyone has missed so far, and that is that the stop signs don't mean that the 9008 (jellyfish) has been "locked out" the lock out is a password or pincode that would not even allow access out of the main window. (or any other menu that was passworded protected) The stop sign in fact mean that there is a problem with the network connection between the soundweb and the jellyfish. this can be caused by a number of problems. These include..... A faulty soundweb (hardware), leading to network connection errors. A faulty power interface, a faulty RJ45 cable or of course a faulty jellyfish. The final possiblity is that there is an issue with the SDF file on the soundweb or the firmware, to reload either of these would require the original site program file or a reprogram, (so you guy are all correct there) If the problem is any of the first listed then there is a possibility the site file (*.SDF) may not need reloading, but it is very important that if the owners don't have a copy that they get one, and make sure any installations or work in the future have a hard copy of the site file supplied. (including the supply of this in any contract for works) (although technically anyone designing a file on the payrole for the venue wouldn't own it as the intellectual property would belong to the employer!) That's right guys, don't go having any design breakthroughs on someone elses time. Just ask the dude working for dixons when he came up with the idea for freeserve!) If I can help at all then please drop me an email at djwilkinson@hotmail.co.uk as I'm a freelance (and experienced) soundweb designer and onsite service engineer. Good luckDarren PS, PLEASE PLEASE PLEASE........DISREGARD anyone telling you to just "plug in a laptop with the downloaded software" syncing with the soundweb will instantly load the site file currently open on the laptop, therefore if you don't have one then the default will be blank. this WILL turn your soundweb into a very expensive doorstop until it has been reloaded or reprogrammed. And remember that all of the inputs and outputs are fully programmable, as are the jellyfish, so someone elses profile won't even "kind of work" and may lead to blown drivers or simply nothing working. So again, Good luck Link to comment Share on other sites More sharing options...
jayselway Posted January 26, 2009 Share Posted January 26, 2009 Hi all I agree 100% with Darren on this one (welcome btw!), the stop signs mean that the zone you are trying to control is not accessible by the Jellyfish. If nothing has changed, then it's quite likely that one of the network chips in the soundweb of that zone has popped. This is typically identifiable by a little lump appearing on the top of the chip. If you are familiar with opening units and having a look round them, carefully open the unit and look for two chips inside. They are just off centre to the right, and are identical. If one (or both) has a little lump on it, then send it to a Repair Centre. We use Sound Technology - 01462 480000 (James), who do this repair for around about £100. You might well find though that when the unit comes back from being repaired, that it has a blank program in it. So, you'll still need to get hold of the soundweb designer file for the venue and resend the info to that unit. HTH Jay Link to comment Share on other sites More sharing options...
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