Matrox TripleHead2Go Problem

[Easkay]

Hi, I've recently bought a triplehead2go digital for an upcoming production

and it doesn't seem to be working with either my windows or mac box.

The 2 led's (red and green) flash and the led flashes sometimes, whatever

colour. I'm not getting any input on either of the 2 monitors plugged into

outputs 1 and 3 as in the manual. The software is configured for dual setup

but still nothing.

 

Can anyone help as this is very urgent

Many Thanks

[david.elsbury]

1) You may be better off at a specialist PC forum, I would say that most of this forum (although we do have fairly knowledgable people) consists of people who use the things, rather than set them up.

 

2) Have you tried calling/emailing Matrox? It may be an expensive call to the states, but I guess that the price you are prepared to pay for support is directly proportional to how urgent this is.

 

Regards

David

[Spawn]

Hi

 

The TH2GO boxes are very sensitive to cable lengths. You need to use to cable that was sent with the box. Are you using Digital or analog boxes as you may be having DVI-D or DVI dual problems.

 

Hope this helps

 

Spawn

[Easkay]

Hi

 

The TH2GO boxes are very sensitive to cable lengths. You need to use to cable that was sent with the box. Are you using Digital or analog boxes as you may be having DVI-D or DVI dual problems.

 

Hope this helps

 

Spawn

I've fixed it now. I registered and called up the US. It was partly the cables, but the box works fine with a 1.5m dvi which is actually better than the supplied one. It ended up being a firmware update. I't's a shame I can't put an attachment in.

 

Hope this helps somebody