Strand 520i

[pavilion1983]

Hi

Please help

Our Strand 520i has just come back in with no VGA Output and the desk has power but nothing works has anyone every experienced this our is it as a fear a motherboard issue???

 

Thanks

;)

[Jammie300]

What have you tried?

 

Have you tried different monitors etc. The simple things

 

Not saying that you haven't but just checking

 

Im not familiar with the desk myself but its best trying the simpelst things first

 

Jammie300

[Gareth A]

Have you opened the desk and checked the card is still sat correctly.? Does the desk boot at all or does nothing work at all. Do either of the VGA connectors work?

 

As a lighting hire company, I take it you dont have anyone in your company who has more experience with the desks? Who do you normally direct customers too.? could be worth giving them a bell yourself.

[pavilion1983]

hi thanks for posting

sorry I should have been more clear ;)

our engineers have tried the normal stuff cards cables monitors we suspect the hard drive and I was wondered if any one else had had this problem, white lights strand expert suggested the psu but we already tested that

 

please let me know

thanks

[johnhuson]

I think we need to clear something up, having re-read your original post and subsequent replies I'm a little confused. Are you saying that it's just the VGA outputs that are not workinng or the whole desk?

 

I'm by no means a Strand expert, but I'm confused as to what your actual problem is? I can't see how a failed hard drive can effect only the monitor outputs, surely if it has failed then the rest of the desk doesn't work. Your original post implies a monitor output problem but then goes on to imply the whole desk isn't working??

 

Some clarification of your exact problem will probably yield some more useful answers.

[JMC]

When the machine is powered on, wait for about 30 seconds and see if anything comes up very faintly on the right hand LCD screen, it should give the CS Code version (which is different from the OS version, I think) and the build date. If this appears on the screen (albeit faintly) then the system is booting up, and you just can't see anything on the monitor! This would point to a video fault rather than a hard drive/serious fault.

 

It should be 30 secs to a minute before you see anything on the screen, so be patient!

[pavilion1983]

Hi thanks for your replies

 

desk powers up to the point that the lcd's on the desk stay a pale blue colour and there is no vga out put.

also there is no cs code that I can see

the only reason we suspect the hd is because it seems to be making odd noises

 

I really apperaciate the replies so please if you have a suggestion please post

 

thanks

[Kazeja]

Hmmmmm.

 

Don't recollect this recent event, however....

 

A few questions to help diagnose the fault.

 

Do you get any audible error beeps?

Do you get any normal powerup features? eg bios, memory tests etc appear on the screen?

Does "numlock" work on the pc keyboard?

Is the processor fully seated in it's socket?

Do you have one or two monitors?

If one, have you plugged it into the correct output.

 

Even if the hard drive fails, you should still get the standard DOS powerup screen ending with unable to find operating system and numlock will still work on the keyboard.

 

Hopefully the answers to the above will help in further fault diagnosis.

 

Please advise answers ASAP.

[JMC]

A possible cause for blank screen due to faulty hard drive; It has been known for this to bring down one of the PSU rails (short circuit). The PSU will be protecting itself and shutting down the affected rail (most likey to be the +5v).

 

Simple way to establish if this is the fault; open up the desk and unplug the power cable to the hard drive. When you boot up after this, you should then at least get the BIOS etc followed by Unable to find OS as Kazeja has suggested.

[matt_beal]

Hi,

 

Back in December just before panto, our 530 displayed the same symptoms. We had the Hard disc replaced...problem solved. The hard disc was corrupt.

 

Matt

[pavilion1983]

thanks for all your replies

 

 

I'm away from the desk till Monday so will try all of these trouble shooting methods then

 

ill let you know how it goes

(got a funny feeling it going off to white light to be repaired)** laughs out loud **

 

thanks again

[pavilion1983]

Hi

 

The desks now sorted

 

The faults seemed to be a Processor connection/RAM Connection/Reset Switch and a Fault CS Card (VGA1 Not Outputting Green) my thoughts DESKS BEEN DROPPED!!

 

The desk can now go out but if anyone knows where I can get a CS card from then please let me know. I've tried white-light and Stage and they informed me that Strand will be making the part again soon. But to keep looking as someone somewhere might have one

 

Thanks again for all you input on this and I hope it might help others who come across the same problem

 

 

Cheers

Scott