stick64 Posted April 29, 2006 Share Posted April 29, 2006 Over the last 3 months our 550 I console has locked up. Fortunately this has only occured during post show excercises. Both times the Report button was hit and then the lock-up occured immediately. Could not acess any feature only could shut down power and restat manually. Any suggestions on why this happened after havng the console for 6 years and never experiencing this. We do use a 510 for backup, neither time we were in sync with consoles. Link to comment Share on other sites More sharing options...
Chris Davies Posted April 29, 2006 Share Posted April 29, 2006 Hi, I have never come across this personally. When you say: Could not acess any feature only could shut down power and restat manually. do you mean literally turn power to the desk off then back on and restarting. I am assuming that you have not been trying to do anything out of the ordinary just before shuting down the console or for example saving a large show with lots of cues, groups and macros in it Sorry I can not be of more help at this time CHRIS Link to comment Share on other sites More sharing options...
stick64 Posted April 30, 2006 Author Share Posted April 30, 2006 Nothing out of the ordinary Chris, hit report and locked up twice now. Link to comment Share on other sites More sharing options...
thcousins Posted April 30, 2006 Share Posted April 30, 2006 How old is the desk, I have had a similar problem once on a older desk. Seem to remember opening it up, giving it a good air dusting, followed by checking all cards were tight. Then installed latest sofware. All worked fine after! - lucky me! Tom PS Check it's not getting too hot! Link to comment Share on other sites More sharing options...
stick64 Posted May 1, 2006 Author Share Posted May 1, 2006 Our 550i is 7 years old, never happened until this last three months. I will open er up and visibly check as per your recommendations. Thanks Link to comment Share on other sites More sharing options...
Rob Halliday Posted May 1, 2006 Share Posted May 1, 2006 Hi, Check also that the console's cooling fans are connected and can move air freely. I've had a couple of rental consoles recently where the processor fans (only on 'I' series consoles, I think) has become disconnected, presumably as the console's been moved around. The result has been quite an unhappy console with a tendency to lock up as you are describing. Rob. Link to comment Share on other sites More sharing options...
tony white Posted May 1, 2006 Share Posted May 1, 2006 I agree with the processor fan problemHave used a 520 over the past few years in a local theatre where they have had several problems with lock up (so much so I now take in my Leap Frog !!)Apparently, not long after the desk was delivered the processor fan failed. Despite arguing that the processor itself may have been damgaged, the desk was returned having had a new fan. Repeated lock ups occured, my worst one was half way through the dress rehersal !! Even after re-booting, the desk hung during the boot sequence. Strand have now changed the processor, and touch wood all appears to be ok Tony Link to comment Share on other sites More sharing options...
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