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AVM Remote Support Technician Hamburg, Germany Full-time Company Description Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. Salary- €38,000-47,000 per year gross Job Description What this Job Entails: The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities: Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems. Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables. Ensure that SLAs and daily deliverables are met including ticket updates Upload Crestron control programs to control processors and work with remote program team on control system certification. Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues. Follow all policies, standards or safety guidelines that client requires Engage in problem solving and troubleshooting of any issue that may arise during an installation. Perform equipment setups, breakdowns and troubleshoot issues during events. Perform all necessary pre-event checks as required. Liaise with cross-functional teams and internal users before and during events. Interface with end users and vendors to address requests and requirements. Identify and solve issues that impact client conference rooms. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Ability to think and work independently Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment Excellent written and oral communication skills and strong customer service skills Understanding of reading/understanding architecture, electrical, structural & AV systems drawings Ability to work day, evening or weekend shifts and travel to support a distant event if required Must have valid driver’s license and safe driving record Preferred Qualifications: Various certifications Physical Demand & Work Environment: Must be able to sit, stand, stoop and bend for extended periods of time Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment Must have ability to climb ladder, scaffolding or transported by lifts Must have the ability to drive/operate a vehicle in a safe manner Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively What can Astreya offer you? Employment in the fast-growing IT space providing you with a variety of career options Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network Introduction to new ways of working and awesome technologies Career paths to help you establish where you want to go Focus on internal promotion and internal mobility - we love to build teams from within Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace Education Assistance Dedicated management to provide you with on point leadership and care Numerous on the job perks Market competitive compensation and insurance, health and wellness benefits Additional Information Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

AV Technician London, United Kingdom Full-time Company Description Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. Job Description What this Job Entails: The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. Salary range: £33-38,000 Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities: Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems. Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables. Ensure that SLAs and daily deliverables are met including ticket updates Upload Crestron control programs to control processors and work with remote program team on control system certification. Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues. Follow all policies, standards or safety guidelines that client requires Engage in problem solving and troubleshooting of any issue that may arise during an installation. Perform equipment setups, breakdowns and troubleshoot issues during events. Perform all necessary pre-event checks as required. Liaise with cross-functional teams and internal users before and during events. Interface with end users and vendors to address requests and requirements. Identify and solve issues that impact client conference rooms. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Ability to think and work independently Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment Excellent written and oral communication skills and strong customer service skills Understanding of reading/understanding architecture, electrical, structural & AV systems drawings Ability to work day, evening or weekend shifts and travel to support a distant event if required Must have valid driver’s license and safe driving record Preferred Qualifications: Various certifications Physical Demand & Work Environment: Must be able to sit, stand, stoop and bend for extended periods of time Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment Must have ability to climb ladder, scaffolding or transported by lifts Must have the ability to drive/operate a vehicle in a safe manner Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively What can Astreya offer you? Employment in the fast-growing IT space providing you with a variety of career options Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network Introduction to new ways of working and awesome technologies Career paths to help you establish where you want to go Focus on internal promotion and internal mobility - we love to build teams from within Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace Education Assistance Dedicated management to provide you with on point leadership and care Numerous on the job perks Market competitive compensation and insurance, health and wellness benefits Additional Information Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

AV Project Manager Full-time Company Description Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. Job Description Job Description What this Job Entails: The Project & Program Management I role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role oversees work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. Salary range: £55-60000 Scope: Applies company policies and procedures to resolve routine issues Works on problems of limited scope Receives detailed instructions Your Roles and Responsibilities: Manages cross-functional and technical projects. Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. Responsible for managing/tracking program milestones, timeline, and overall deliverables. Creates and maintains comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Help to drive project lifecycle milestones from concept commit through project closure and advocate change management. Assist with using metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. Help with internal process improvements; remove gaps, across multiple teams and functions. Ensure risks are accounted for and provide risk mitigation strategies. Be a point of contact for vendor partners and internal stakeholders. Coordinate and assist with regularly scheduled meetings with core teams. Assist with evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills: Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience Builds stable working relationships internally Follows standard practice and procedures when analyzing situations or data Understanding of project management teams, resolving conflict, and meeting schedule timelines Excellent communication skills (verbal, written, documentation) Ability to work on multiple projects and assignments concurrently Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance Familiarity with creating spreadsheets, presentation material, and project/process documentation Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks Ability to collaborate with stakeholders and communicate project updates to client executives. Preferred Qualifications: Various certifications Change management knowledge Familiarity with various project management methodologies Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers What can Astreya offer you? Employment in the fast-growing IT space providing you with a variety of career options Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network Introduction to new ways of working and awesome technologies Career paths to help you establish where you want to go Focus on internal promotion and internal mobility - we love to build teams from within Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace Education Assistance Dedicated management to provide you with on point leadership and care Numerous on the job perks Market competitive compensation and insurance, health and wellness benefits Privacy Policy