TaliaS

Overall Purpose 

The role’s main purpose is to serve customers over the telephone, email, and internet. In particular, they will need to assist customers with problems as necessary and, working as part of the sales & customer services team, ensure that incoming telephone calls are answered promptly and dealt with efficiently. 
 
Key Duties 

• To ensure orders for customers are raised promptly and accurately. 
• To respond to emailed orders and enquiries as necessary 
• To ensure complaints and issues raised by customers are quickly resolved. 
• To liaise with couriers regarding customers’ orders. 
• To receive and deal with incoming calls to the company. 
 
Person Specification 

The successful candidate will have demonstrable experience and interest in the theatre, live and recorded entertainment industry in general while those with a background in the technical side would be particularly desirable. Experience in retail or call centre environments will also be an advantage. This is a telephone-based role so candidates should be confident in dealing with a wide range of people from diverse backgrounds. Needless to say, we expect excellent customer service skills. 
The department can get very busy so the ability to work effectively when under pressure is essential. 
 
Rate of Pay 

A starting rate of £12.96 per hour is offered 
 
Period of Contract/Hours 

This is a fixed-term 6 month contract, with a three-month trial period. 
The call centre currently operates between 8:30 and 5.30pm Monday to Friday. 
The Customer Services Assistant will be required to work within these hours on a rota basis. The basic working week will be 35 to 40 hours. 
Overtime is paid at time and a half once forty hours have been worked 
 
Location 

SE8 Deptford, London 
 
Apply To 

Please apply in writing to talia.scholar@flints.co.uk with a covering letter and CV. 
 
Company Profile 

Established in 1981 Flints are a major supplier of theatrical goods in the UK. Our buying power allows us to pass on excellent value to our customers and our unrivalled experience ensures that the products we stock are perfectly suited to the industry. In recent years we have expanded our client base to include shop display, museums, the film, television, and marine industries. 
 

Overall Purpose
The role’s main purpose is to serve customers over the telephone, email, and internet. In particular they will need to assist customers with problems as necessary and, working as part of the sales & customer services team, ensure that incoming telephone calls are answered promptly and dealt with efficiently.

Key Duties
• To ensure orders for customers are raised promptly and accurately.
• To respond to emailed orders and enquiries as necessary
• To ensure complaints and issues raised by customers are quickly resolved.
• To liaise with couriers regarding customers’ orders.
• To receive and deal with incoming calls to the company.

Person Specification
The successful candidate will have demonstrable experience and interest in the theatre, live and recorded entertainment industry in general while those with a background in the technical side would be particularly desirable. Experience in retail or call centre environments will also be an advantage. This is a telephone-based role so candidates should be confident in dealing with a wide range of people from diverse backgrounds. Needless to say, we expect excellent customer service skills.
The department can get very busy so the ability to work effectively when under pressure is essential.

Rate of Pay
A starting rate of £12.96 per hour is offered

Period of Contract/Hours
This is a permanent position reliant on completing a three-month trial period.
The call centre currently operates between 8:30 and 5.30pm Monday to Friday.
The Customer Services Assistant will be required to work within these hours on a rota basis. The basic working week will be 35 to 40 hours.
Overtime is paid at time and a half once forty hours have been worked

Location
SE8 Deptford, London

Apply To
Please apply in writing to talia.scholar@flints.co.uk with a covering letter and CV.

Company Profile
Established in 1981 Flints are a major supplier of theatrical goods in the UK. Our buying power allows us to pass on excellent value to our customers and our unrivalled experience ensures that the products we stock are perfectly suited to the industry. In recent years we have expanded our client base to include shop display, museums, the film, television, and marine industries.

Overall Purpose
The role’s main purpose is to serve customers over the telephone, email, and internet. In particular they will need to assist customers with problems as necessary and, working as part of the sales & customer services team, ensure that incoming telephone calls are answered promptly and dealt with efficiently.

Key Duties
• To ensure orders for customers are raised promptly and accurately.
• To respond to emailed orders and enquiries as necessary
• To ensure complaints and issues raised by customers are quickly resolved.
• To liaise with couriers regarding customers’ orders.
• To receive and deal with incoming calls to the company.

Person Specification
The successful candidate will have demonstrable experience and interest in the theatre, live and recorded entertainment industry in general while those with a background in the technical side would be particularly desirable. Experience in retail or call centre environments will also be an advantage. This is a telephone-based role so candidates should be confident in dealing with a wide range of people from diverse backgrounds. Needless to say, we expect excellent customer service skills.
The department can get very busy so the ability to work effectively when under pressure is essential.

Rate of Pay
A starting rate of £12.96 per hour is offered

Period of Contract/Hours
This is a permanent position reliant on completing a three-month trial period.
The call centre currently operates between 8:30 and 5.30pm Monday to Friday.
The Customer Services Assistant will be required to work within these hours on a rota basis. The basic working week will be 35 to 40 hours.
Overtime is paid at time and a half once forty hours have been worked

Location
SE8 Deptford, London

Apply To
Please apply in writing to talia.scholar@flints.co.uk with a covering letter and CV.

Company Profile
Established in 1981 Flints are a major supplier of theatrical goods in the UK. Our buying power allows us to pass on excellent value to our customers and our unrivalled experience ensures that the products we stock are perfectly suited to the industry. In recent years we have expanded our client base to include shop display, museums, the film, television, and marine industries.
 

Rate of Pay

A starting rate of £11.50 per hour is offered

Period of Contract/Hours

This is a permanent position reliant on completing a three-month trial period.

The call centre operates between 8:30 and 5.30pm Monday to Friday.

The Customer Services Assistant will be required to work within these hours on a rota basis. The basic working week will be 35 to 40 hours.

Overtime is paid at time and a half once forty hours have been worked

Location

SE8 Deptford

Overall Purpose

The role’s main purpose is to serve customers over the telephone, email and internet. In particular they will need to assist customers with problems as necessary and, working as part of the sales & customer services team, ensure that incoming telephone calls are answered promptly and dealt with efficiently.

Key Duties

• To ensure orders for customers are raised promptly and accurately.

• To respond to emailed orders and enquiries as necessary

• To ensure complaints and issues raised by customers are quickly resolved.

• To liaise with couriers regarding customers’ orders.

• To receive and deal with incoming calls to the company.

Person Specification

The successful candidate will have demonstrable experience and interest in the theatre industry in general while those with a background in the technical side would be particularly desirable. Experience in retail or call centre environments will also be an advantage. This is a telephone-based role so candidates should be confident in dealing with a wide range of people from diverse backgrounds. Needless to say, we would expect excellent customer service skills.

The department can get very busy so the ability to work effectively when under pressure is essential.

Apply To

Please apply in writing to talia.scholar@flints.co.uk with a covering letter and curriculum vitae.

Company Profile

Established in 1981 Flints are a major supplier of theatrical goods in the UK. Our buying power allows us to pass on excellent value to our customers and our unrivalled experience ensures that the products we stock are perfectly suited to the industry. In recent years we have expanded our client base to include shop display, museums, the film, television, and marine industries.

Do the flats have to be covered in fabric or could they be hard flats covered in wood? If yes, Flints have a great black projection paint. I demo-ed it at trade shows and people couldn't believe that they were looking at a projected image and not a tv screen. You wouldn't be able to have a glossy finish on it.

See: https://shop.flints.co.uk/Products/hatoscreen-projection-paint-1

Hope this helps.

Another Customer Service Assistant position has become available at Flints:

This is not necessarily a backstage job but this might suit someone who's looking for permanent, office-based work but still use their knowledge of technical theatre.

POSITION: Customer Services Assistant at Flint Hire and Supply

RATE OF PAY: £10.70 per hour

DATES: This is a permanent position reliant on completing a three month trial period.

Monday - Friday 9am-5:30pm with some Saturdays on a rota basis 9am-2pm.

LOCATION: SE8 Deptford

DESCRIPTION: The role’s main purpose is to serve customers over the telephone, e mail and internet. In particular they will need to assist customers with problems as necessary and, working as part of the sales & customer services team, ensure that incoming telephone calls are answered promptly and dealt with efficiently.

Key Duties

· To ensure orders for customers are raised promptly and accurately.

· To respond to emailed orders and enquiries as necessary

· To ensure complaints and issues raised by customers are quickly resolved.

· To liaise with couriers regarding customers’ orders.

· To receive and deal with incoming calls to the company.

Person Specification

The successful candidate will have demonstrable experience and interest in the entertainment industry in general while those with a background in technical theatre would be particularly desirable. Experience in retail or call centre environments will also be an advantage. This is a telephone based role so candidates should be confident in dealing with a wide range of people from diverse backgrounds. Needless to say we would expect excellent customer service skills.

We are looking for people who are methodical, diligent and reliable. The department can get very busy so the ability to work effectively when under pressure is essential.

APPLY TO: Please email a cover letter and CV to dave.clarke@flints.co.uk

POSITION: Customer Services Assistant at Flint Hire and Supply

RATE OF PAY: £10.70 per hour

DATES: This is a permanent position reliant on completing a three month trial period.

Monday - Friday 9am-5:30pm with some Saturdays on a rota basis 9am-2pm.

LOCATION: SE8 Deptford

Overall Purpose:

The role’s main purpose is to serve customers over the telephone, e mail and internet. In particular they will need to assist customers with problems as necessary and, working as part of the sales & customer services team, ensure that incoming telephone calls are answered promptly and dealt with efficiently.

Key Duties

· To ensure orders for customers are raised promptly and accurately.

· To respond to emailed orders and enquiries as necessary

· To ensure complaints and issues raised by customers are quickly resolved.

· To liaise with couriers regarding customers’ orders.

· To receive and deal with incoming calls to the company.

Person Specification

The successful candidate will have demonstrable experience and interest in the entertainment industry in general while those with a background in technical theatre would be particularly desirable. Experience in retail or call centre environments will also be an advantage. This is a telephone based role so candidates should be confident in dealing with a wide range of people from diverse backgrounds. Needless to say we would expect excellent customer service skills.

We are looking for people who are methodical, diligent and reliable. The department can get very busy so the ability to work effectively when under pressure is essential.

APPLY TO: Please email a cover letter and CV to dave.clarke@flints.co.uk

Company Profile

Established in 1981 Flints are a major supplier of theatrical goods in the UK. Our buying power allows us to pass on excellent value to our customers and our unrivalled experience ensures that the products we stock are perfectly suited to the industry. In recent years we have expanded our client base to include shop display, museums, the film, television and marine industries. In 2009 Flints achieved ISO9001 registration reinforcing our commitment to quality and to a process of continual improvement in our business practices.

In 2012 Flints moved into our current distribution warehouse in Deptford. This has allowed us to continue to expand our operations in the UK and overseas.