Sennheiser EW300 G3 Mute Button Replacement

[TonyMitchell]

I have an EW300 handheld where the grey mute button has severed, it looks like a performer has repeatedly picked at it.

 

The Sennheiser Pro Spares page indicates, "The SKM300 G3 is the only model from the G3 hand held wireless mics with a mute button the housing. A replacement button cover can only be obtained with part 534499."

Part 534499 includes the grip housing and costs £47.60.

This seems excessive akin to replacing your front lighting clusters instead of being able to change a lamp.

I found an ebay seller (albeit in the US) selling packs of the buttons only.

Has anyone encountered this issue... and how did you resolve?

Edited July 15, 2019 by TonyMitchell

[Ynot]

How old is the mic?

Sennheiser I recall have at least a 2 year warranty but you'd need to send back to them for repair.

I've had a few done over the years, and use their repair or replace process - if they can't repair it within the single stated cost (currently £108) they'll replace it with a refurbed model.

https://portal.sennheiser.co.uk/rma/repairs/wireless-mics

 

May seem excessive if the switch is all that's bost BUT you then get a repaired guarantee on that mic.

 

 

 

 

 

[TonyMitchell]

How old is the mic?

Sennheiser I recall have at least a 2 year warranty but you'd need to send back to them for repair.

I've had a few done over the years, and use their repair or replace process - if they can't repair it within the single stated cost (currently £108) they'll replace it with a refurbed model.

https://portal.sennh...s/wireless-mics

 

May seem excessive if the switch is all that's bost BUT you then get a repaired guarantee on that mic.

 

 

The mic is almost 3½ years old and now discontinued in favour of G4 replacements.

Cost in Mar 2016 was £220, book value now £93 after 3 years depreciation.

Aside from it just being the torn rubber switch which *should* be user replaceable, it hurts to charge more to P&L than the residual value of an asset.

If they were still available new, I could buy another one and only charge £55 to P&L in year one.

 

I have found another ebay dealer selling the button only for £8.80, so will probably buy one and tackle the brass ring inside the grip housing, which one could be forgiven for thinking was intentionally designed to be difficult to remove/replace...

[TomHoward]

Did you manage to get anywhere with this?  I have the same, EW300 with a button ripped off - it looks to be under a brass ring with indents in. Did you manage to find a way to free it or is it just a case of dig at it with a slotted screwdriver?