Olie Posted April 20, 2018 Share Posted April 20, 2018 Background Avolites Ltd is a leading company in the manufacture of lighting control solutions for the entertainment industry. Our equipment is used in world music tours, films, theatre, museums and other projects which involve a leading lighting control solution. We are seeking a console support engineer to join the London based support team. Role• Provide customer and distributor support for the Avolites console range of products. • Handle customer support queries over phone, email or social media• Create support documentation accurately and to the provided specification.• Create support tickets, with detailed and accurate information about a customer’s query• Follow up on support cases, ensuring all tickets are responded to quickly and to the satisfaction of our customers.• Answer technical queries related to the products we develop• Carry out investigation into support cases and create reports of your findings• Handle the publishing of support information on our website and carry out updates as required.• Report software bugs to the software department and assist in fixing those bugs.Skills• Experience in the entertainment industry and with the Avolites products is required.• Communication skills are essential as a successful candidate will be expected to directly deal with our customers.• Methodical approach to problem solving.• Good at documenting and recording information presented through different forms.• Should be accurate in tasks they undertake.• Basic knowledge/understanding of IT systems and the ability to provide help and support in this area.To apply for this position please send your CV along with a covering letter to oliver@avolites.com.The salary is 20K (+ overtime opportunities) Link to comment Share on other sites More sharing options...
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